The use of interorganisational ICT in construction projects: a critical perspective

Research output: Contribution to journalArticleAcademicpeer-review

51 Citations (Scopus)

Abstract

Purpose: The objective of this paper is to demonstrate how a critical perspective (i.e. critical social theory) can be applied to provide understanding and insights into mechanisms as to why interorganisational information communication technologies (ICT) in construction projects is not used in the intended way. - Design/methodology/approach: Habermas’ critical social theory, in particular his models of action, is used for the critical analysis. From this perspective, the intended and actual use of document management and workflow management systems are studied in two construction projects. - Findings: In construction projects, interorganisational ICT is intended to support instrumental action, communicative action and sometimes also dramaturgical action.However, in practice, this ICTis not used in the intended way because actors adopt strategic action and normatively regulated action as well. - Research limitations/implications: The paper confirms the importance of analysing the social system and the technical system, and how these interact, to understand how and why actors use interorganisational ICT. - Originality/value: This paper demonstrates how a critical social theory provides insights into mechanisms as to why interorganisational ICT in construction projects is not used in the intended way.
Original languageEnglish
Pages (from-to)223-237
Number of pages15
JournalConstruction innovation
Volume10
Issue number2
DOIs
Publication statusPublished - 2010

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Communication
Information use

Keywords

  • Communication technologies
  • Construction industry
  • Construction operations
  • METIS-263495
  • The Netherlands
  • Project management
  • IR-73541

Cite this

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title = "The use of interorganisational ICT in construction projects: a critical perspective",
abstract = "Purpose: The objective of this paper is to demonstrate how a critical perspective (i.e. critical social theory) can be applied to provide understanding and insights into mechanisms as to why interorganisational information communication technologies (ICT) in construction projects is not used in the intended way. - Design/methodology/approach: Habermas’ critical social theory, in particular his models of action, is used for the critical analysis. From this perspective, the intended and actual use of document management and workflow management systems are studied in two construction projects. - Findings: In construction projects, interorganisational ICT is intended to support instrumental action, communicative action and sometimes also dramaturgical action.However, in practice, this ICTis not used in the intended way because actors adopt strategic action and normatively regulated action as well. - Research limitations/implications: The paper confirms the importance of analysing the social system and the technical system, and how these interact, to understand how and why actors use interorganisational ICT. - Originality/value: This paper demonstrates how a critical social theory provides insights into mechanisms as to why interorganisational ICT in construction projects is not used in the intended way.",
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The use of interorganisational ICT in construction projects : a critical perspective. / Adriaanse, Adriaan Maria; Voordijk, Johannes T.; Dewulf, Geert P.M.R.

In: Construction innovation, Vol. 10, No. 2, 2010, p. 223-237.

Research output: Contribution to journalArticleAcademicpeer-review

TY - JOUR

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AU - Adriaanse, Adriaan Maria

AU - Voordijk, Johannes T.

AU - Dewulf, Geert P.M.R.

PY - 2010

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