To look or not to look: a study of visualisation supports in an educational business game

In this dissertation, the context of the study can be stated briefly as follows: ¿learning KM in a collaborative activity¿. The italicized ¿in¿ emphasises that KM is learned as a new domain but at the same time the process of learning KM itself is offered as a knowledge intensive activity. Thus, KM not only fulfils a need to learn a new domain that might provide a valuable conceptual framework for dealing with the new work paradigm, but at the same time requires managers to become involved in knowledge intensive activities that constitute the learning process. Both can supply rich and reflective learning opportunities to build generic KM problemsolving skills.