Toward a conceptual model for examining the role of social media on social customer relationship management (SCRM) system

Abdullah M. Baabdullah*, Nripendra P. Rana, Ali Abdallah Alalwan, Raed Algharabat, Hatice Kizgin, Ghazi A. Al-Weshah

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

4 Citations (Scopus)
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Computer Science