Towards a commitment-based reference ontology for services

Julio Cesar Nardi, Ricardo de Almeida Falbo, João Andrade Almeida, Giancarlo Guizzardi, Luis Ferreira Pires, Marten J. van Sinderen, Nicola Guarino

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    33 Citations (Scopus)
    140 Downloads (Pure)

    Abstract

    The concept of “service” has been characterized by different disciplines and authors from various points of view. The variety of characterizations reveals that this notion, although an intuitive one, is far from trivial. Given the importance of services in enterprise computing and Service Science in general, we believe that a clear account of services and service-related concepts is necessary and would serve as a basis for communication, consensus and alignment of various approaches and perspectives. In this paper we propose a commitment-based account of the notion of service captured in a core reference ontology called UFO-S. We address the commitments established between service providers and customers, and show how such commitments affect the service lifecycle. We show that the commitment-based account can serve to harmonize different notions of service in the literature.
    Original languageEnglish
    Title of host publication17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013
    EditorsDragan Gašević, Marek Hatala, Hamid R. Motahari Nezhad, Manfred Reichert
    Place of PublicationPiscataway, NJ
    PublisherIEEE
    Pages175-184
    Number of pages10
    ISBN (Print)978-0-7695-5081-7
    DOIs
    Publication statusPublished - Sep 2013
    Event17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013 - Vancouver, Canada
    Duration: 9 Sep 201313 Sep 2013
    Conference number: 17

    Publication series

    NameIEEE International Enterprise Distributed Object Computing Conference
    PublisherIEEE
    ISSN (Print)1541-7719

    Conference

    Conference17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013
    Abbreviated titleEDOC
    CountryCanada
    CityVancouver
    Period9/09/1313/09/13

    Keywords

    • EWI-23830
    • SCS-Services
    • Core ontology
    • METIS-300082
    • Service science
    • IR-88271
    • Service computing

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