Towards a commitment-based reference ontology for services

Julio Cesar Nardi; Ricardo de Almeida Falbo; João Andrade Almeida; Giancarlo Guizzardi; Luis  Ferreira Pires; Marten J. van Sinderen; Nicola Guarino

doi:10.1109/EDOC.2013.28

Towards a commitment-based reference ontology for services

Julio Cesar Nardi, Ricardo de Almeida Falbo, João Andrade Almeida, Giancarlo Guizzardi, Luis Ferreira Pires, Marten J. van Sinderen, Nicola Guarino

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

40 Citations (Scopus)

304 Downloads (Pure)

Abstract

The concept of “service” has been characterized by different disciplines and authors from various points of view. The variety of characterizations reveals that this notion, although an intuitive one, is far from trivial. Given the importance of services in enterprise computing and Service Science in general, we believe that a clear account of services and service-related concepts is necessary and would serve as a basis for communication, consensus and alignment of various approaches and perspectives. In this paper we propose a commitment-based account of the notion of service captured in a core reference ontology called UFO-S. We address the commitments established between service providers and customers, and show how such commitments affect the service lifecycle. We show that the commitment-based account can serve to harmonize different notions of service in the literature.

Original language	English
Title of host publication	17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013
Editors	Dragan Gašević, Marek Hatala, Hamid R. Motahari Nezhad, Manfred Reichert
Place of Publication	Piscataway, NJ
Publisher	IEEE
Pages	175-184
Number of pages	10
ISBN (Print)	978-0-7695-5081-7
DOIs	https://doi.org/10.1109/EDOC.2013.28
Publication status	Published - Sept 2013
Event	17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013 - Vancouver, Canada Duration: 9 Sept 2013 → 13 Sept 2013 Conference number: 17

Publication series

Name	IEEE International Enterprise Distributed Object Computing Conference
Publisher	IEEE
ISSN (Print)	1541-7719

Conference

Conference	17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013
Abbreviated title	EDOC
Country/Territory	Canada
City	Vancouver
Period	9/09/13 → 13/09/13

Keywords

EWI-23830
SCS-Services
Core ontology
METIS-300082
Service science
IR-88271
Service computing

Access to Document

10.1109/EDOC.2013.28

Nardi2013towardsAccepted author version, 455 KB

40 Citations
1 Preprint

Towards an Ontology-Driven Approach for Process-Aware Risk Propagation
Engelberg, G., Fumagalli, M., Kuboszek, A., Klein, D., Soffer, P. & Guizzardi, G., 22 Dec 2022, ArXiv.org, p. 1-8, 8 p.
Research output: Working paper › Preprint › Academic

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Cite this

Nardi, J. C., de Almeida Falbo, R., Andrade Almeida, J., Guizzardi, G., Ferreira Pires, L., van Sinderen, M. J., & Guarino, N. (2013). Towards a commitment-based reference ontology for services. In D. Gašević, M. Hatala, H. R. Motahari Nezhad, & M. Reichert (Eds.), 17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013 (pp. 175-184). (IEEE International Enterprise Distributed Object Computing Conference). IEEE. https://doi.org/10.1109/EDOC.2013.28

Nardi, Julio Cesar ; de Almeida Falbo, Ricardo ; Andrade Almeida, João et al. / Towards a commitment-based reference ontology for services. 17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013. editor / Dragan Gašević ; Marek Hatala ; Hamid R. Motahari Nezhad ; Manfred Reichert. Piscataway, NJ : IEEE, 2013. pp. 175-184 (IEEE International Enterprise Distributed Object Computing Conference).

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Nardi, JC, de Almeida Falbo, R, Andrade Almeida, J, Guizzardi, G , Ferreira Pires, L , van Sinderen, MJ & Guarino, N 2013, Towards a commitment-based reference ontology for services. in D Gašević, M Hatala, HR Motahari Nezhad & M Reichert (eds), 17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013. IEEE International Enterprise Distributed Object Computing Conference, IEEE, Piscataway, NJ, pp. 175-184, 17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013, Vancouver, Canada, 9/09/13. https://doi.org/10.1109/EDOC.2013.28

Towards a commitment-based reference ontology for services. / Nardi, Julio Cesar; de Almeida Falbo, Ricardo; Andrade Almeida, João et al.
17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013. ed. / Dragan Gašević; Marek Hatala; Hamid R. Motahari Nezhad; Manfred Reichert. Piscataway, NJ: IEEE, 2013. p. 175-184 (IEEE International Enterprise Distributed Object Computing Conference).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Nardi, Julio Cesar

AU - de Almeida Falbo, Ricardo

AU - Andrade Almeida, João

AU - Guizzardi, Giancarlo

AU - Ferreira Pires, Luis

AU - van Sinderen, Marten J.

AU - Guarino, Nicola

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AB - The concept of “service” has been characterized by different disciplines and authors from various points of view. The variety of characterizations reveals that this notion, although an intuitive one, is far from trivial. Given the importance of services in enterprise computing and Service Science in general, we believe that a clear account of services and service-related concepts is necessary and would serve as a basis for communication, consensus and alignment of various approaches and perspectives. In this paper we propose a commitment-based account of the notion of service captured in a core reference ontology called UFO-S. We address the commitments established between service providers and customers, and show how such commitments affect the service lifecycle. We show that the commitment-based account can serve to harmonize different notions of service in the literature.

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KW - SCS-Services

KW - Core ontology

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KW - Service science

KW - IR-88271

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Y2 - 9 September 2013 through 13 September 2013

ER -

Nardi JC, de Almeida Falbo R, Andrade Almeida J, Guizzardi G , Ferreira Pires L , van Sinderen MJ et al. Towards a commitment-based reference ontology for services. In Gašević D, Hatala M, Motahari Nezhad HR, Reichert M, editors, 17th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2013. Piscataway, NJ: IEEE. 2013. p. 175-184. (IEEE International Enterprise Distributed Object Computing Conference). doi: 10.1109/EDOC.2013.28

Towards a commitment-based reference ontology for services

Abstract

Publication series

Conference

Keywords

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Research output

Towards an Ontology-Driven Approach for Process-Aware Risk Propagation

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