Towards a Conceptual Model of HR Shared Services: the Employment of Intellectual Capital to Create Value for Employees, Managers and HR Professionals

Research output: Contribution to conferencePaper

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Abstract

Human Resource Shared Services (HRSS) are established to reap the benefits of both centralization and decentralization through bundling intellectual capital and offering HR services that are adapted to the needs of clients and end-users. As a result, HRSS are believed to create value for end-users: employees, managers and HR professionals. However, our understanding of HRSS value creation is limited and therefore, this paper presents a conceptual model that explains value creation of HRSS. The underlying theoretical notion of this model can be found in the theory of intellectual capital, which starts from the central thesis that value is created by leveraging the knowledge and knowing capabilities of organizations. As intellectual capital is conceptualized into three interrelated categories (human, organizational and social capital), it is expected that the interrelations among these categories create value. Therefore, we propose that the human capital of HRSS is related with value creation as organizational and social capital partially mediate this relationship. Yet the degree of influence of human, organizational and social capital on value creation depends on which HR services type is offered. As a result, we assume that the relationship between human capital and value creation, and the mediating effect of organizational and social capital is moderated by the type of HR service that is offered.
Original languageUndefined
Pages-
Number of pages24
Publication statusPublished - 13 Nov 2009
Event6th International Conference of the Dutch HRM Network: Capitalizing on Diversity in HRM Research - Vrije Universiteit Amsterdam, Amsterdam, Netherlands
Duration: 13 Nov 200914 Nov 2009

Conference

Conference6th International Conference of the Dutch HRM Network
CountryNetherlands
CityAmsterdam
Period13/11/0914/11/09

Keywords

  • METIS-259527
  • IR-79643

Cite this

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title = "Towards a Conceptual Model of HR Shared Services: the Employment of Intellectual Capital to Create Value for Employees, Managers and HR Professionals",
abstract = "Human Resource Shared Services (HRSS) are established to reap the benefits of both centralization and decentralization through bundling intellectual capital and offering HR services that are adapted to the needs of clients and end-users. As a result, HRSS are believed to create value for end-users: employees, managers and HR professionals. However, our understanding of HRSS value creation is limited and therefore, this paper presents a conceptual model that explains value creation of HRSS. The underlying theoretical notion of this model can be found in the theory of intellectual capital, which starts from the central thesis that value is created by leveraging the knowledge and knowing capabilities of organizations. As intellectual capital is conceptualized into three interrelated categories (human, organizational and social capital), it is expected that the interrelations among these categories create value. Therefore, we propose that the human capital of HRSS is related with value creation as organizational and social capital partially mediate this relationship. Yet the degree of influence of human, organizational and social capital on value creation depends on which HR services type is offered. As a result, we assume that the relationship between human capital and value creation, and the mediating effect of organizational and social capital is moderated by the type of HR service that is offered.",
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author = "Meijerink, {Jeroen Gerard} and Tatiana Bondarouk and Looise, {Jan C.}",
year = "2009",
month = "11",
day = "13",
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note = "null ; Conference date: 13-11-2009 Through 14-11-2009",

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Meijerink, JG, Bondarouk, T & Looise, JC 2009, 'Towards a Conceptual Model of HR Shared Services: the Employment of Intellectual Capital to Create Value for Employees, Managers and HR Professionals' Paper presented at 6th International Conference of the Dutch HRM Network, Amsterdam, Netherlands, 13/11/09 - 14/11/09, pp. -.

Towards a Conceptual Model of HR Shared Services: the Employment of Intellectual Capital to Create Value for Employees, Managers and HR Professionals. / Meijerink, Jeroen Gerard; Bondarouk, Tatiana; Looise, Jan C.

2009. - Paper presented at 6th International Conference of the Dutch HRM Network, Amsterdam, Netherlands.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Towards a Conceptual Model of HR Shared Services: the Employment of Intellectual Capital to Create Value for Employees, Managers and HR Professionals

AU - Meijerink, Jeroen Gerard

AU - Bondarouk, Tatiana

AU - Looise, Jan C.

PY - 2009/11/13

Y1 - 2009/11/13

N2 - Human Resource Shared Services (HRSS) are established to reap the benefits of both centralization and decentralization through bundling intellectual capital and offering HR services that are adapted to the needs of clients and end-users. As a result, HRSS are believed to create value for end-users: employees, managers and HR professionals. However, our understanding of HRSS value creation is limited and therefore, this paper presents a conceptual model that explains value creation of HRSS. The underlying theoretical notion of this model can be found in the theory of intellectual capital, which starts from the central thesis that value is created by leveraging the knowledge and knowing capabilities of organizations. As intellectual capital is conceptualized into three interrelated categories (human, organizational and social capital), it is expected that the interrelations among these categories create value. Therefore, we propose that the human capital of HRSS is related with value creation as organizational and social capital partially mediate this relationship. Yet the degree of influence of human, organizational and social capital on value creation depends on which HR services type is offered. As a result, we assume that the relationship between human capital and value creation, and the mediating effect of organizational and social capital is moderated by the type of HR service that is offered.

AB - Human Resource Shared Services (HRSS) are established to reap the benefits of both centralization and decentralization through bundling intellectual capital and offering HR services that are adapted to the needs of clients and end-users. As a result, HRSS are believed to create value for end-users: employees, managers and HR professionals. However, our understanding of HRSS value creation is limited and therefore, this paper presents a conceptual model that explains value creation of HRSS. The underlying theoretical notion of this model can be found in the theory of intellectual capital, which starts from the central thesis that value is created by leveraging the knowledge and knowing capabilities of organizations. As intellectual capital is conceptualized into three interrelated categories (human, organizational and social capital), it is expected that the interrelations among these categories create value. Therefore, we propose that the human capital of HRSS is related with value creation as organizational and social capital partially mediate this relationship. Yet the degree of influence of human, organizational and social capital on value creation depends on which HR services type is offered. As a result, we assume that the relationship between human capital and value creation, and the mediating effect of organizational and social capital is moderated by the type of HR service that is offered.

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KW - IR-79643

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