Semi-structured processes are business workflows,
where the execution of the workflow is not completely controlled by a workflow engine, i.e., an implementation of a formal workflow model. Examples are workflows where actors
potentially have interaction with customers reporting the result of the interaction in a process aware information system. Building a performance model for resource management in these processes is difficult since the information required for a performance model is only partially recorded. In this paper we propose a systematic approach for the creation of an event log that is suitable for available process mining tools. This event log is created by an incrementally cleansing of data. The proposed approach is evaluated in a case study where the quality of the derived event log is assessed by domain experts.
|CTIT Technical Report Series
|University of Twente, Centre for Telematics and Information Technology
- Process Mining