Towards an integrated methodology for implementing shared services

Vipin K. Suri; Kuldeep Kumar; Jos van Hillegersberg

doi:10.1007/978-3-319-47009-2_3

Towards an integrated methodology for implementing shared services

Vipin K. Suri, Kuldeep Kumar, Jos van Hillegersberg^*

^*Corresponding author for this work

Industrial Engineering & Business Information Systems

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

2 Citations (Scopus)

6 Downloads (Pure)

Abstract

Setting-up hybrid shared services is not a straightforward and requires methodology support. To learn more about current practices and experiences with shared services delivery models and methodologies to setup shared services we conduct survey research among companies that deploy shared service centres. In this research paper we report on the findings of our research. Based on the results we outline initial requirements and present building blocks for an integrated methodology to effectively support implementing shared services.

Original language	English
Title of host publication	Shared Services and Outsourcing: A Contemporary Outlook
Subtitle of host publication	10th Global Sourcing Workshop 2016, Revised Selected Papers
Editors	Julia Kotlarsky, Ilan Oshri, Leslie P. Willcocks
Publisher	Springer
Pages	40-50
Number of pages	11
ISBN (Print)	9783319470085
DOIs	https://doi.org/10.1007/978-3-319-47009-2_3
Publication status	Published - 2016
Event	10th Global Sourcing Workshop on Shared Services and Outsourcing 2016: A Contemporary Outlook - Val d’Isere, France Duration: 16 Feb 2016 → 19 Feb 2016 Conference number: 10

Publication series

Name	Lecture Notes in Business Information Processing
Volume	266
ISSN (Print)	18651348

Conference

Conference	10th Global Sourcing Workshop on Shared Services and Outsourcing 2016
Country/Territory	France
City	Val d’Isere
Period	16/02/16 → 19/02/16

Keywords

Business support services
Service delivery Models
Shared services

Access to Document

10.1007/978-3-319-47009-2_3

Cite this

Suri, V. K., Kumar, K., & van Hillegersberg, J. (2016). Towards an integrated methodology for implementing shared services. In J. Kotlarsky, I. Oshri, & L. P. Willcocks (Eds.), Shared Services and Outsourcing: A Contemporary Outlook: 10th Global Sourcing Workshop 2016, Revised Selected Papers (pp. 40-50). (Lecture Notes in Business Information Processing; Vol. 266). Springer. https://doi.org/10.1007/978-3-319-47009-2_3

Suri, Vipin K. ; Kumar, Kuldeep ; van Hillegersberg, Jos. / Towards an integrated methodology for implementing shared services. Shared Services and Outsourcing: A Contemporary Outlook: 10th Global Sourcing Workshop 2016, Revised Selected Papers. editor / Julia Kotlarsky ; Ilan Oshri ; Leslie P. Willcocks. Springer, 2016. pp. 40-50 (Lecture Notes in Business Information Processing).

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abstract = "Setting-up hybrid shared services is not a straightforward and requires methodology support. To learn more about current practices and experiences with shared services delivery models and methodologies to setup shared services we conduct survey research among companies that deploy shared service centres. In this research paper we report on the findings of our research. Based on the results we outline initial requirements and present building blocks for an integrated methodology to effectively support implementing shared services.",

keywords = "Business support services, Service delivery Models, Shared services",

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Suri, VK, Kumar, K & van Hillegersberg, J 2016, Towards an integrated methodology for implementing shared services. in J Kotlarsky, I Oshri & LP Willcocks (eds), Shared Services and Outsourcing: A Contemporary Outlook: 10th Global Sourcing Workshop 2016, Revised Selected Papers. Lecture Notes in Business Information Processing, vol. 266, Springer, pp. 40-50, 10th Global Sourcing Workshop on Shared Services and Outsourcing 2016, Val d’Isere, France, 16/02/16. https://doi.org/10.1007/978-3-319-47009-2_3

Towards an integrated methodology for implementing shared services. / Suri, Vipin K.; Kumar, Kuldeep; van Hillegersberg, Jos.
Shared Services and Outsourcing: A Contemporary Outlook: 10th Global Sourcing Workshop 2016, Revised Selected Papers. ed. / Julia Kotlarsky; Ilan Oshri; Leslie P. Willcocks. Springer, 2016. p. 40-50 (Lecture Notes in Business Information Processing; Vol. 266).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AB - Setting-up hybrid shared services is not a straightforward and requires methodology support. To learn more about current practices and experiences with shared services delivery models and methodologies to setup shared services we conduct survey research among companies that deploy shared service centres. In this research paper we report on the findings of our research. Based on the results we outline initial requirements and present building blocks for an integrated methodology to effectively support implementing shared services.

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Suri VK, Kumar K, van Hillegersberg J. Towards an integrated methodology for implementing shared services. In Kotlarsky J, Oshri I, Willcocks LP, editors, Shared Services and Outsourcing: A Contemporary Outlook: 10th Global Sourcing Workshop 2016, Revised Selected Papers. Springer. 2016. p. 40-50. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-319-47009-2_3

Towards an integrated methodology for implementing shared services

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