Towards an integrated methodology for implementing shared services

Vipin K. Suri, Kuldeep Kumar, Jos van Hillegersberg*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

2 Citations (Scopus)


Setting-up hybrid shared services is not a straightforward and requires methodology support. To learn more about current practices and experiences with shared services delivery models and methodologies to setup shared services we conduct survey research among companies that deploy shared service centres. In this research paper we report on the findings of our research. Based on the results we outline initial requirements and present building blocks for an integrated methodology to effectively support implementing shared services.

Original languageEnglish
Title of host publicationShared Services and Outsourcing: A Contemporary Outlook
Subtitle of host publication10th Global Sourcing Workshop 2016, Revised Selected Papers
EditorsJulia Kotlarsky, Ilan Oshri, Leslie P. Willcocks
Number of pages11
ISBN (Print)9783319470085
Publication statusPublished - 2016
Event10th Global Sourcing Workshop on Shared Services and Outsourcing 2016: A Contemporary Outlook - Val d’Isere, France
Duration: 16 Feb 201619 Feb 2016
Conference number: 10

Publication series

NameLecture Notes in Business Information Processing
ISSN (Print)18651348


Conference10th Global Sourcing Workshop on Shared Services and Outsourcing 2016
CityVal d’Isere


  • Business support services
  • Service delivery Models
  • Shared services

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