Towards participatory e-government? Learning from e-government project evaluations

Wouter Bronsgeest*, Rex Arendsen, Jan van Dijk

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

2 Citations (Scopus)
11 Downloads (Pure)


The question is whether citizens are sufficiently involved in the development of the facilities used to support e-Government, so they can safeguard the quality of these facilities. It is a relevant issue, as the projects in which these facilities are created often provide insufficient functionality. Based on a sample test, we selected evaluation reports of such projects and studied them based on a perceptual framework. It turns out that e-Government projects have been poorly evaluated and thereby governed. The evaluation governance instruments did not include any participative role of stakeholders. Principles of modern public administration theories are not sufficiently visible within the government in this regard. The quality can be improved substantially by involving representatives of industry and professional organizations, and by introducing co-creation before, during and after completion of projects, as well as during the corresponding evaluations and reflections.

Original languageEnglish
Title of host publicationElectronic Participation
Subtitle of host publication9th IFIP WG 8.5 International Conference, ePart 2017, Proceedings
EditorsOystein Saebo, Peter Parycek, Theresa A. Pardo, Yannis Charalabidis, Efthimios Tambouris, Andrei V. Chugunov, Panos Panagiotopoulos
Number of pages13
ISBN (Electronic)978-3-319-64322-9
ISBN (Print)978-3-319-64321-2
Publication statusPublished - 28 Jul 2017
Event9th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2017 - St. Petersburg, Russian Federation
Duration: 4 Sept 20177 Sept 2017
Conference number: 9

Publication series

NameLecture Notes in Computer Science
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference9th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2017
Abbreviated titleePart 2017
Country/TerritoryRussian Federation
CitySt. Petersburg


  • E-Governance
  • Evaluation
  • New public government


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