Towards participatory e-government?: Learning from e-government project evaluations

Wouter Bronsgeest; Rex Arendsen; Jan van Dijk

doi:10.1007/978-3-319-64322-9_11

Towards participatory e-government? Learning from e-government project evaluations

Wouter Bronsgeest^*, Rex Arendsen, Jan van Dijk

^*Corresponding author for this work

Communication Science

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

2 Citations (Scopus)

12 Downloads (Pure)

Abstract

The question is whether citizens are sufficiently involved in the development of the facilities used to support e-Government, so they can safeguard the quality of these facilities. It is a relevant issue, as the projects in which these facilities are created often provide insufficient functionality. Based on a sample test, we selected evaluation reports of such projects and studied them based on a perceptual framework. It turns out that e-Government projects have been poorly evaluated and thereby governed. The evaluation governance instruments did not include any participative role of stakeholders. Principles of modern public administration theories are not sufficiently visible within the government in this regard. The quality can be improved substantially by involving representatives of industry and professional organizations, and by introducing co-creation before, during and after completion of projects, as well as during the corresponding evaluations and reflections.

Original language	English
Title of host publication	Electronic Participation
Subtitle of host publication	9th IFIP WG 8.5 International Conference, ePart 2017, Proceedings
Editors	Oystein Saebo, Peter Parycek, Theresa A. Pardo, Yannis Charalabidis, Efthimios Tambouris, Andrei V. Chugunov, Panos Panagiotopoulos
Publisher	Springer
Pages	127-139
Number of pages	13
ISBN (Electronic)	978-3-319-64322-9
ISBN (Print)	978-3-319-64321-2
DOIs	https://doi.org/10.1007/978-3-319-64322-9_11
Publication status	Published - 28 Jul 2017
Event	9th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2017 - St. Petersburg, Russian Federation Duration: 4 Sept 2017 → 7 Sept 2017 Conference number: 9

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Volume	10429
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	9th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2017
Abbreviated title	ePart 2017
Country/Territory	Russian Federation
City	St. Petersburg
Period	4/09/17 → 7/09/17

Keywords

E-Governance
Evaluation
New public government

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-319-64322-9_11

Cite this

Bronsgeest, W., Arendsen, R., & van Dijk, J. (2017). Towards participatory e-government? Learning from e-government project evaluations. In O. Saebo, P. Parycek, T. A. Pardo, Y. Charalabidis, E. Tambouris, A. V. Chugunov, & P. Panagiotopoulos (Eds.), Electronic Participation: 9th IFIP WG 8.5 International Conference, ePart 2017, Proceedings (pp. 127-139). (Lecture Notes in Computer Science; Vol. 10429). Springer. https://doi.org/10.1007/978-3-319-64322-9_11

Bronsgeest, Wouter ; Arendsen, Rex ; van Dijk, Jan. / Towards participatory e-government? Learning from e-government project evaluations. Electronic Participation: 9th IFIP WG 8.5 International Conference, ePart 2017, Proceedings. editor / Oystein Saebo ; Peter Parycek ; Theresa A. Pardo ; Yannis Charalabidis ; Efthimios Tambouris ; Andrei V. Chugunov ; Panos Panagiotopoulos. Springer, 2017. pp. 127-139 (Lecture Notes in Computer Science).

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abstract = "The question is whether citizens are sufficiently involved in the development of the facilities used to support e-Government, so they can safeguard the quality of these facilities. It is a relevant issue, as the projects in which these facilities are created often provide insufficient functionality. Based on a sample test, we selected evaluation reports of such projects and studied them based on a perceptual framework. It turns out that e-Government projects have been poorly evaluated and thereby governed. The evaluation governance instruments did not include any participative role of stakeholders. Principles of modern public administration theories are not sufficiently visible within the government in this regard. The quality can be improved substantially by involving representatives of industry and professional organizations, and by introducing co-creation before, during and after completion of projects, as well as during the corresponding evaluations and reflections.",

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Bronsgeest, W, Arendsen, R & van Dijk, J 2017, Towards participatory e-government? Learning from e-government project evaluations. in O Saebo, P Parycek, TA Pardo, Y Charalabidis, E Tambouris, AV Chugunov & P Panagiotopoulos (eds), Electronic Participation: 9th IFIP WG 8.5 International Conference, ePart 2017, Proceedings. Lecture Notes in Computer Science, vol. 10429, Springer, pp. 127-139, 9th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2017, St. Petersburg, Russian Federation, 4/09/17. https://doi.org/10.1007/978-3-319-64322-9_11

Towards participatory e-government? Learning from e-government project evaluations. / Bronsgeest, Wouter; Arendsen, Rex; van Dijk, Jan.
Electronic Participation: 9th IFIP WG 8.5 International Conference, ePart 2017, Proceedings. ed. / Oystein Saebo; Peter Parycek; Theresa A. Pardo; Yannis Charalabidis; Efthimios Tambouris; Andrei V. Chugunov; Panos Panagiotopoulos. Springer, 2017. p. 127-139 (Lecture Notes in Computer Science; Vol. 10429).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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Bronsgeest W, Arendsen R, van Dijk J. Towards participatory e-government? Learning from e-government project evaluations. In Saebo O, Parycek P, Pardo TA, Charalabidis Y, Tambouris E, Chugunov AV, Panagiotopoulos P, editors, Electronic Participation: 9th IFIP WG 8.5 International Conference, ePart 2017, Proceedings. Springer. 2017. p. 127-139. (Lecture Notes in Computer Science). doi: 10.1007/978-3-319-64322-9_11