Towards the Enhancement of Business Process Monitoring for Complex Logistics Chains

Cristina Cabanillas*, Anne Baumgrass, Jan Mendling, Patricia Rogetzer, Bruno Bellovoda

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

18 Citations (Scopus)

Abstract

Logistics processes have some characteristics which are fundamentally challenging from a business process management perspective. Their execution usually involves multiple parties and information exchanges and has to ensure a certain level of flexibility in order to respond to unexpected events. On the level of monitoring, potential disruptions have to be detected and reactive measures be taken in order to avoid delays and contract penalties. However, current business process management systems do not exactly address these general requirements which call for the integration of techniques from event processing. Unfortunately, activity-based and event-based execution paradigms are not thoroughly in line. In this paper, we untangle conceptual issues in aligning both. We present a set of three challenges in the monitoring of process-oriented complex logistics chains identified based on a real-world scenario consisting of a three-leg intermodal logistics chain for the transportation of goods. Required features that such a monitoring system should provide, as well as related literature referring to these challenges, are also described.
Original languageEnglish
Title of host publicationBusiness Process Management Workshops
Subtitle of host publicationBPM 2013 International Workshops, Beijing, China, August 26, 2013, Revised Papers
EditorsNiels Lohmann, Minseok Song, Petia Wohed
PublisherSpringer
Pages305-317
ISBN (Electronic)978-3-319-06257-0
ISBN (Print)978-3-319-06256-3
DOIs
Publication statusPublished - 2014
Externally publishedYes
Event11th International Conference on Business Process Management, BPM 2013 - Beijing, China
Duration: 26 Aug 201330 Aug 2013
Conference number: 11

Publication series

NameLecture Notes in Business Information Processing
PublisherSpringer, Cham
Volume171
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Conference

Conference11th International Conference on Business Process Management, BPM 2013
Abbreviated titleBPM 2013
CountryChina
CityBeijing
Period26/08/1330/08/13

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