Two studies were carried out with the aim of developing better training methods for Naval maintenance technicians. The first study showed that novices experienced difficulties in two areas: 1 / accessing relevant domain knowledge in particular problem solving phases (e.g., generating causes, testing causes); 2 / keeping track of where they are in the process of diagnosis and deciding what to do next (strategic knowledge). The second study consisted of a more formal evaluation of these ideas, implemented in a knowledge-based guidance system. Results showed that support at the strategic level was not effective, possibly due to a lack of proficiency of basic skills in troubleshooting.
|Number of pages||17|
|Publication status||Published - 1 Mar 1996|
- Cognitive task analysis
- Knowledge technology