Training of systematic diagnosis: A case study in electronics troubleshooting

J.M.C. Schraagen*, A.M. Schaafstal

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

9 Citations (Scopus)
5 Downloads (Pure)


Two studies were carried out with the aim of developing better training methods for Naval maintenance technicians. The first study showed that novices experienced difficulties in two areas: 1 / accessing relevant domain knowledge in particular problem solving phases (e.g., generating causes, testing causes); 2 / keeping track of where they are in the process of diagnosis and deciding what to do next (strategic knowledge). The second study consisted of a more formal evaluation of these ideas, implemented in a knowledge-based guidance system. Results showed that support at the strategic level was not effective, possibly due to a lack of proficiency of basic skills in troubleshooting.

Original languageEnglish
Pages (from-to)5-21
Number of pages17
JournalTravail humain
Issue number1
Publication statusPublished - 1 Mar 1996
Externally publishedYes


  • Cognitive task analysis
  • Diagnosis
  • Knowledge technology
  • Training


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