Abstract
Two studies were carried out with the aim of developing better training methods for Naval maintenance technicians. The first study showed that novices experienced difficulties in two areas: 1 / accessing relevant domain knowledge in particular problem solving phases (e.g., generating causes, testing causes); 2 / keeping track of where they are in the process of diagnosis and deciding what to do next (strategic knowledge). The second study consisted of a more formal evaluation of these ideas, implemented in a knowledge-based guidance system. Results showed that support at the strategic level was not effective, possibly due to a lack of proficiency of basic skills in troubleshooting.
| Original language | English |
|---|---|
| Pages (from-to) | 5-21 |
| Number of pages | 17 |
| Journal | Travail humain |
| Volume | 59 |
| Issue number | 1 |
| Publication status | Published - 1 Mar 1996 |
| Externally published | Yes |
Keywords
- Cognitive task analysis
- Diagnosis
- Knowledge technology
- Training
