Transportation Performances Measures and Metrics: Overall Transportation Effectiveness (OTE): A Framework, Prototype and Case Study

Simon Dalmolen, Hans Moonen, Iliana Iankoulova, Jos van Hillegersberg

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

3 Citations (Scopus)

Abstract

Transportation is essential to global economy. Nevertheless, Logistic Service Provisioning (LSP) is an industry with typically low margins. Competition is fierce and processes often inefficient, one example being a high percentage of empty miles (for trucks) resulting in unnecessary costs. Collaboration and better information exchange between LSPs and their supply chain partners are perceived to be essential in reducing empty miles. As a basis for collaboration initiatives, it is important to identify how LSPs currently perform. There is an urgent need for performance measurement. Business Intelligence (BI) matured over recent years and provides methods and tools for the construction of performance measurement dashboards. Still, LSPs struggle to identify accurate and effective performance indicators and face difficulties to implement these in a BI dashboard. To address this problem, we follow a design science approach to develop an Overall Transportation Effectiveness (OTE) framework using an extensive literature analysis and an analysis of current performance measurement practices. The OTE framework is implemented in a BI dashboard, which we piloted and evaluate in the Dutch branch of one of Europe's largest LSPs. The paper concludes with a discussion of our findings and an outlook on potential future work
Original languageEnglish
Title of host publication46th Hawaii International Conference on System Sciences (HICSS)
Place of PublicationWailea, HI, USA
Pages4186-4195
DOIs
Publication statusPublished - 7 Jan 2013
Event46th Hawaii International Conference on System Sciences, HICSS 2013 - Wailea, United States
Duration: 7 Jan 201310 Jan 2013
Conference number: 46

Conference

Conference46th Hawaii International Conference on System Sciences, HICSS 2013
Abbreviated titleHICSS
CountryUnited States
CityWailea
Period7/01/1310/01/13

Keywords

  • IR-85369
  • METIS-295596

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