Trust and Human Factors in the Design of Healthcare Technology

Simone Borsci, Peter Buckle, Simon Walne, Davide Salanitri

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Abstract

Every day people use multiple technologies to perform complex tasks, such as buying products online, informing their decision making, or supporting their work activities. In many cases, as in healthcare, high risk processes are dependent on the technology to deliver the appropriate service - e.g. diagnostics outcomes, deliver treatments to patients. Hence there is a need for the users and stakeholders of healthcare technologies to trust that these produce accurate and reliable results. Research suggests that trust is: (i) a set of beliefs that a person has before they use or the experience a technology or system; (ii) built throughout the relationship between user and system, and (iii) dependent on the cumulative experience with a specific system. This paper explores the current studies on trust, and its relationship with the concept of user experience. The main contribution is to: (i) propose a definition of Trust Towards Systems (TTS) to bridge the concept of trust and experience; (ii) highlight the importance of TTS given findings for research on trust in other (non-health) settings and to show how design can be used to change perceptions of trust.
Original languageEnglish
Title of host publicationProceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)
Subtitle of host publicationVolume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design
EditorsSebastiano Bagnara, Riccardo Tartaglia, Sara Albolino, Thomas Alexander, Yushi Fujita
PublisherSpringer
Pages207-215
Number of pages9
ISBN (Electronic)978-3-319-96071-5
ISBN (Print)978-3-319-96070-8
DOIs
Publication statusPublished - 2019
Event20th Congress of the International Ergonomics Association 2018 - Florence, Italy
Duration: 26 Aug 201830 Aug 2018
Conference number: 20
http://iea2018.org/

Publication series

NameAdvances in Intelligent Systems and Computing
Volume824
ISSN (Print)2194-5357

Conference

Conference20th Congress of the International Ergonomics Association 2018
Abbreviated titleIEA 2018
CountryItaly
CityFlorence
Period26/08/1830/08/18
Internet address

Fingerprint

Human engineering
Decision making

Cite this

Borsci, S., Buckle, P., Walne, S., & Salanitri, D. (2019). Trust and Human Factors in the Design of Healthcare Technology. In S. Bagnara, R. Tartaglia, S. Albolino, T. Alexander, & Y. Fujita (Eds.), Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design (pp. 207-215). (Advances in Intelligent Systems and Computing; Vol. 824). Springer. https://doi.org/10.1007/978-3-319-96071-5_21
Borsci, Simone ; Buckle, Peter ; Walne, Simon ; Salanitri, Davide. / Trust and Human Factors in the Design of Healthcare Technology. Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design. editor / Sebastiano Bagnara ; Riccardo Tartaglia ; Sara Albolino ; Thomas Alexander ; Yushi Fujita. Springer, 2019. pp. 207-215 (Advances in Intelligent Systems and Computing).
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Borsci, S, Buckle, P, Walne, S & Salanitri, D 2019, Trust and Human Factors in the Design of Healthcare Technology. in S Bagnara, R Tartaglia, S Albolino, T Alexander & Y Fujita (eds), Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design. Advances in Intelligent Systems and Computing, vol. 824, Springer, pp. 207-215, 20th Congress of the International Ergonomics Association 2018, Florence, Italy, 26/08/18. https://doi.org/10.1007/978-3-319-96071-5_21

Trust and Human Factors in the Design of Healthcare Technology. / Borsci, Simone ; Buckle, Peter; Walne, Simon; Salanitri, Davide.

Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design. ed. / Sebastiano Bagnara; Riccardo Tartaglia; Sara Albolino; Thomas Alexander; Yushi Fujita. Springer, 2019. p. 207-215 (Advances in Intelligent Systems and Computing; Vol. 824).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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AB - Every day people use multiple technologies to perform complex tasks, such as buying products online, informing their decision making, or supporting their work activities. In many cases, as in healthcare, high risk processes are dependent on the technology to deliver the appropriate service - e.g. diagnostics outcomes, deliver treatments to patients. Hence there is a need for the users and stakeholders of healthcare technologies to trust that these produce accurate and reliable results. Research suggests that trust is: (i) a set of beliefs that a person has before they use or the experience a technology or system; (ii) built throughout the relationship between user and system, and (iii) dependent on the cumulative experience with a specific system. This paper explores the current studies on trust, and its relationship with the concept of user experience. The main contribution is to: (i) propose a definition of Trust Towards Systems (TTS) to bridge the concept of trust and experience; (ii) highlight the importance of TTS given findings for research on trust in other (non-health) settings and to show how design can be used to change perceptions of trust.

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Borsci S, Buckle P, Walne S, Salanitri D. Trust and Human Factors in the Design of Healthcare Technology. In Bagnara S, Tartaglia R, Albolino S, Alexander T, Fujita Y, editors, Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design. Springer. 2019. p. 207-215. (Advances in Intelligent Systems and Computing). https://doi.org/10.1007/978-3-319-96071-5_21