Trust and Human Factors in the Design of Healthcare Technology

Simone  Borsci; Peter Buckle; Simon Walne; Davide Salanitri

doi:10.1007/978-3-319-96071-5_21

Trust and Human Factors in the Design of Healthcare Technology

Simone Borsci, Peter Buckle, Simon Walne, Davide Salanitri

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

7 Citations (Scopus)

Abstract

Every day people use multiple technologies to perform complex tasks, such as buying products online, informing their decision making, or supporting their work activities. In many cases, as in healthcare, high risk processes are dependent on the technology to deliver the appropriate service - e.g. diagnostics outcomes, deliver treatments to patients. Hence there is a need for the users and stakeholders of healthcare technologies to trust that these produce accurate and reliable results. Research suggests that trust is: (i) a set of beliefs that a person has before they use or the experience a technology or system; (ii) built throughout the relationship between user and system, and (iii) dependent on the cumulative experience with a specific system. This paper explores the current studies on trust, and its relationship with the concept of user experience. The main contribution is to: (i) propose a definition of Trust Towards Systems (TTS) to bridge the concept of trust and experience; (ii) highlight the importance of TTS given findings for research on trust in other (non-health) settings and to show how design can be used to change perceptions of trust.

Original language	English
Title of host publication	Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)
Subtitle of host publication	Volume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design
Editors	Sebastiano Bagnara, Riccardo Tartaglia, Sara Albolino, Thomas Alexander, Yushi Fujita
Publisher	Springer
Pages	207-215
Number of pages	9
ISBN (Electronic)	978-3-319-96071-5
ISBN (Print)	978-3-319-96070-8
DOIs	https://doi.org/10.1007/978-3-319-96071-5_21
Publication status	Published - 1 Jan 2019
Event	20th Congress of the International Ergonomics Association 2018 - Florence, Italy Duration: 26 Aug 2018 → 30 Aug 2018 Conference number: 20 http://iea2018.org/

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	824
ISSN (Print)	2194-5357

Conference

Conference	20th Congress of the International Ergonomics Association 2018
Abbreviated title	IEA 2018
Country/Territory	Italy
City	Florence
Period	26/08/18 → 30/08/18
Internet address	http://iea2018.org/

Access to Document

10.1007/978-3-319-96071-5_21

Cite this

Borsci, S., Buckle, P., Walne, S., & Salanitri, D. (2019). Trust and Human Factors in the Design of Healthcare Technology. In S. Bagnara, R. Tartaglia, S. Albolino, T. Alexander, & Y. Fujita (Eds.), Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design (pp. 207-215). (Advances in Intelligent Systems and Computing; Vol. 824). Springer. https://doi.org/10.1007/978-3-319-96071-5_21

Borsci, Simone ; Buckle, Peter ; Walne, Simon et al. / Trust and Human Factors in the Design of Healthcare Technology. Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design. editor / Sebastiano Bagnara ; Riccardo Tartaglia ; Sara Albolino ; Thomas Alexander ; Yushi Fujita. Springer, 2019. pp. 207-215 (Advances in Intelligent Systems and Computing).

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title = "Trust and Human Factors in the Design of Healthcare Technology",

abstract = "Every day people use multiple technologies to perform complex tasks, such as buying products online, informing their decision making, or supporting their work activities. In many cases, as in healthcare, high risk processes are dependent on the technology to deliver the appropriate service - e.g. diagnostics outcomes, deliver treatments to patients. Hence there is a need for the users and stakeholders of healthcare technologies to trust that these produce accurate and reliable results. Research suggests that trust is: (i) a set of beliefs that a person has before they use or the experience a technology or system; (ii) built throughout the relationship between user and system, and (iii) dependent on the cumulative experience with a specific system. This paper explores the current studies on trust, and its relationship with the concept of user experience. The main contribution is to: (i) propose a definition of Trust Towards Systems (TTS) to bridge the concept of trust and experience; (ii) highlight the importance of TTS given findings for research on trust in other (non-health) settings and to show how design can be used to change perceptions of trust.",

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Borsci, S, Buckle, P, Walne, S & Salanitri, D 2019, Trust and Human Factors in the Design of Healthcare Technology. in S Bagnara, R Tartaglia, S Albolino, T Alexander & Y Fujita (eds), Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design. Advances in Intelligent Systems and Computing, vol. 824, Springer, pp. 207-215, 20th Congress of the International Ergonomics Association 2018, Florence, Italy, 26/08/18. https://doi.org/10.1007/978-3-319-96071-5_21

Trust and Human Factors in the Design of Healthcare Technology. / Borsci, Simone ; Buckle, Peter; Walne, Simon et al.
Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design. ed. / Sebastiano Bagnara; Riccardo Tartaglia; Sara Albolino; Thomas Alexander; Yushi Fujita. Springer, 2019. p. 207-215 (Advances in Intelligent Systems and Computing; Vol. 824).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Trust and Human Factors in the Design of Healthcare Technology

AU - Borsci, Simone

AU - Buckle, Peter

AU - Walne, Simon

AU - Salanitri, Davide

N1 - Conference code: 20

PY - 2019/1/1

Y1 - 2019/1/1

N2 - Every day people use multiple technologies to perform complex tasks, such as buying products online, informing their decision making, or supporting their work activities. In many cases, as in healthcare, high risk processes are dependent on the technology to deliver the appropriate service - e.g. diagnostics outcomes, deliver treatments to patients. Hence there is a need for the users and stakeholders of healthcare technologies to trust that these produce accurate and reliable results. Research suggests that trust is: (i) a set of beliefs that a person has before they use or the experience a technology or system; (ii) built throughout the relationship between user and system, and (iii) dependent on the cumulative experience with a specific system. This paper explores the current studies on trust, and its relationship with the concept of user experience. The main contribution is to: (i) propose a definition of Trust Towards Systems (TTS) to bridge the concept of trust and experience; (ii) highlight the importance of TTS given findings for research on trust in other (non-health) settings and to show how design can be used to change perceptions of trust.

AB - Every day people use multiple technologies to perform complex tasks, such as buying products online, informing their decision making, or supporting their work activities. In many cases, as in healthcare, high risk processes are dependent on the technology to deliver the appropriate service - e.g. diagnostics outcomes, deliver treatments to patients. Hence there is a need for the users and stakeholders of healthcare technologies to trust that these produce accurate and reliable results. Research suggests that trust is: (i) a set of beliefs that a person has before they use or the experience a technology or system; (ii) built throughout the relationship between user and system, and (iii) dependent on the cumulative experience with a specific system. This paper explores the current studies on trust, and its relationship with the concept of user experience. The main contribution is to: (i) propose a definition of Trust Towards Systems (TTS) to bridge the concept of trust and experience; (ii) highlight the importance of TTS given findings for research on trust in other (non-health) settings and to show how design can be used to change perceptions of trust.

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DO - 10.1007/978-3-319-96071-5_21

M3 - Conference contribution

SN - 978-3-319-96070-8

T3 - Advances in Intelligent Systems and Computing

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EP - 215

BT - Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)

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A2 - Tartaglia, Riccardo

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A2 - Alexander, Thomas

A2 - Fujita, Yushi

PB - Springer

T2 - 20th Congress of the International Ergonomics Association 2018

Y2 - 26 August 2018 through 30 August 2018

ER -

Borsci S, Buckle P, Walne S, Salanitri D. Trust and Human Factors in the Design of Healthcare Technology. In Bagnara S, Tartaglia R, Albolino S, Alexander T, Fujita Y, editors, Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018): Volume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design. Springer. 2019. p. 207-215. (Advances in Intelligent Systems and Computing). Epub 2018 Aug 11. doi: 10.1007/978-3-319-96071-5_21

Trust and Human Factors in the Design of Healthcare Technology

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