Trust and Human Factors in the Design of Healthcare Technology

Simone Borsci, Peter Buckle, Simon Walne, Davide Salanitri

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    3 Citations (Scopus)


    Every day people use multiple technologies to perform complex tasks, such as buying products online, informing their decision making, or supporting their work activities. In many cases, as in healthcare, high risk processes are dependent on the technology to deliver the appropriate service - e.g. diagnostics outcomes, deliver treatments to patients. Hence there is a need for the users and stakeholders of healthcare technologies to trust that these produce accurate and reliable results. Research suggests that trust is: (i) a set of beliefs that a person has before they use or the experience a technology or system; (ii) built throughout the relationship between user and system, and (iii) dependent on the cumulative experience with a specific system. This paper explores the current studies on trust, and its relationship with the concept of user experience. The main contribution is to: (i) propose a definition of Trust Towards Systems (TTS) to bridge the concept of trust and experience; (ii) highlight the importance of TTS given findings for research on trust in other (non-health) settings and to show how design can be used to change perceptions of trust.
    Original languageEnglish
    Title of host publicationProceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)
    Subtitle of host publicationVolume VII: Ergonomics in Design, Design for All, Activity Theories for Work Analysis and Design, Affective Design
    EditorsSebastiano Bagnara, Riccardo Tartaglia, Sara Albolino, Thomas Alexander, Yushi Fujita
    Number of pages9
    ISBN (Electronic)978-3-319-96071-5
    ISBN (Print)978-3-319-96070-8
    Publication statusPublished - 1 Jan 2019
    Event20th Congress of the International Ergonomics Association 2018 - Florence, Italy
    Duration: 26 Aug 201830 Aug 2018
    Conference number: 20

    Publication series

    NameAdvances in Intelligent Systems and Computing
    ISSN (Print)2194-5357


    Conference20th Congress of the International Ergonomics Association 2018
    Abbreviated titleIEA 2018
    Internet address


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