Trust in Wikipedia: how users trust information from an unknown source

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

53 Citations (Scopus)

Abstract

The use of Wikipedia as an information source is becoming increasingly popular. Several studies have shown that its information quality is high. Normally, when considering information trust, the source of information is an important factor. However, because of the open-source nature of Wikipedia articles, their sources remain mostly unknown. This means that other features need to be used to assess the trustworthiness of the articles. We describe article features - such as images and references - which lay Wikipedia readers use to estimate trustworthiness. The quality and the topics of the articles are manipulated in an experiment to reproduce the varying quality on Wikipedia and the familiarity of the readers with the topics. We show that the three most important features are textual features, references and images.
Original languageEnglish
Title of host publicationWICOW '10 Proceedings of the 4th workshop on Information credibility
PublisherAssociation for Computing Machinery (ACM)
Pages19-26
Number of pages8
ISBN (Print)978-1-60558-940-4
DOIs
Publication statusPublished - 2010
Event4th Workshop on Information Credibility on the Web, WICOW '10 - Raleigh, United States
Duration: 26 Apr 201030 Apr 2010
Conference number: 4

Workshop

Workshop4th Workshop on Information Credibility on the Web, WICOW '10
Abbreviated titleWICOW '10
CountryUnited States
CityRaleigh
Period26/04/1030/04/10

Keywords

  • IR-73320

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