Turn Management or Impression Management?

Mark ter Maat, Dirk K.J. Heylen

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    15 Citations (Scopus)
    5 Downloads (Pure)

    Abstract

    We look at how some basic choices in the management of turns influence the impression that people get from an agent. We look at scales concerning personality, emotion and interpersonal stance. We do this by a person perception study, or rather an agent perception study, using simulated conversations that systematically vary basic turn-taking strategies. We show how we can create different impressions of friendliness, rudeness, arousal and several other dimensions by varying the timing of the start of a turn with respect to the ending of the interlocutor’s turn and by varying the strategy of ending or not ending a turn when overlap is detected.
    Original languageEnglish
    Title of host publicationIntelligent Virtual Agents
    Subtitle of host publication9th International Conference, IVA 2009 Amsterdam, The Netherlands, September 14-16, 2009 Proceedings
    EditorsZ.M. Ruttkay, M. Kipp, Antinus Nijholt, H.H. Vilhjálmsson
    Place of PublicationBerlin
    PublisherSpringer
    Pages467-473
    Number of pages7
    ISBN (Print)978-3-642-04379-6
    DOIs
    Publication statusPublished - 2009
    Event9th International Conference on Intelligent Virtual Agents, IVA 2009 - Amsterdam, Netherlands
    Duration: 14 Sep 200916 Sep 2009
    Conference number: 9

    Publication series

    NameLecture Notes in Computer Science
    PublisherSpringer
    Volume5773
    ISSN (Print)0302-9743
    ISSN (Electronic)1611-3349

    Conference

    Conference9th International Conference on Intelligent Virtual Agents, IVA 2009
    Abbreviated titleIVA
    CountryNetherlands
    CityAmsterdam
    Period14/09/0916/09/09

    Keywords

    • METIS-264045
    • IR-68096
    • EWI-16104
    • HMI-MI: MULTIMODAL INTERACTIONS
    • HMI-CI: Computational Intelligence
    • Turn Taking

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  • Cite this

    ter Maat, M., & Heylen, D. K. J. (2009). Turn Management or Impression Management? In Z. M. Ruttkay, M. Kipp, A. Nijholt, & H. H. Vilhjálmsson (Eds.), Intelligent Virtual Agents: 9th International Conference, IVA 2009 Amsterdam, The Netherlands, September 14-16, 2009 Proceedings (pp. 467-473). (Lecture Notes in Computer Science; Vol. 5773). Berlin: Springer. https://doi.org/10.1007/978-3-642-04380-2_51