Understanding Modeling Requirements of Unstructured Business Processes

Zaharah Allah Bukhsh, Marten J. van Sinderen, Nicolaas Sikkel, Dick Quartel

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    7 Citations (Scopus)
    248 Downloads (Pure)

    Abstract

    Management of structured business processes is of interest to both academia and industry, where academia focuses on the development of methods and techniques while industry focuses on the development of supporting tools. With the shift from routine to knowledge work, the relevance of management of Unstructured Business Processes (UBP) is increasing. However, currently available modeling notations are not optimally suited for modeling UBP. By means of a representative example, we investigate the limitations of Business Process Model and Notation (BPMN) and Case Management Model and Notation (CMMN) in this respect. We derive a set of requirements for representations that are needed for modeling UBP. These requirements allow to express end-to-end business processes while providing flexibility for run-time changes. We demonstrate these requirements by a possible extension to BPMN.
    Original languageEnglish
    Title of host publicationICETE 2017: Proceedings of the 14th International Joint Conference on e-Business and Telecommunications
    EditorsMarten van Sinderen, Mohammad S. Obaidat, Enrique Cabello
    Pages17-27
    Number of pages10
    Volume4
    ISBN (Electronic) 978-989-758-257-8
    DOIs
    Publication statusPublished - 2017
    Event14th International Joint Conference on e-Business and Telecommunications, ICETE 2017 - King Juan Carlos University, Madrid, Spain
    Duration: 24 Jul 201726 Jul 2017
    Conference number: 14
    http://www.ice-b.icete.org/?y=2017

    Conference

    Conference14th International Joint Conference on e-Business and Telecommunications, ICETE 2017
    Abbreviated titleICETE 2017
    CountrySpain
    CityMadrid
    Period24/07/1726/07/17
    Internet address

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  • Cite this

    Allah Bukhsh, Z., van Sinderen, M. J., Sikkel, N., & Quartel, D. (2017). Understanding Modeling Requirements of Unstructured Business Processes. In M. van Sinderen, M. S. Obaidat, & E. Cabello (Eds.), ICETE 2017: Proceedings of the 14th International Joint Conference on e-Business and Telecommunications (Vol. 4, pp. 17-27) https://doi.org/10.5220/0006398400170027