Unleashing the Effectiveness of Process-oriented Information Systems: Problem Analysis, Critical Success Factors, Implications

B.B. Mutschler, M.U. Reichert, J. Bumiller

Research output: Contribution to journalArticleAcademicpeer-review

75 Citations (Scopus)
139 Downloads (Pure)

Abstract

Process-oriented information systems (IS) aim at the computerized support of business processes. So far, contemporary IS have often fail to meet this goal. To better understand this drawback, to systematically identify its rationales, and to derive critical success factors for business process support, we conducted three empirical studies: an exploratory case study in the automotive domain, an online survey among 79 IT professionals, and another online survey among 70 business process management (BPM) experts. This paper summarizes the findings of these studies, puts them in relation with each other, and uses them to show that "process-orientation" is scarce and "process-awareness" is needed in IS engineering.
Original languageUndefined
Article number10.1109/TSMCC.2008.919197
Pages (from-to)280-291
Number of pages11
JournalIEEE transactions on systems, man and cybernetics. Part C: Applications and reviews
Volume38
Issue number3
DOIs
Publication statusPublished - 2008

Keywords

  • SCS-Services
  • Critical Success Factors
  • Process-oriented Information Systems
  • Online Survey
  • Business Process Support
  • METIS-255930
  • Case Study
  • IR-61878
  • EWI-10840

Cite this

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Unleashing the Effectiveness of Process-oriented Information Systems: Problem Analysis, Critical Success Factors, Implications. / Mutschler, B.B.; Reichert, M.U.; Bumiller, J.

In: IEEE transactions on systems, man and cybernetics. Part C: Applications and reviews, Vol. 38, No. 3, 10.1109/TSMCC.2008.919197, 2008, p. 280-291.

Research output: Contribution to journalArticleAcademicpeer-review

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