Abstract
| Original language | Undefined |
|---|---|
| Article number | 10.1109/TSMCC.2008.919197 |
| Pages (from-to) | 280-291 |
| Number of pages | 11 |
| Journal | IEEE transactions on systems, man and cybernetics. Part C: Applications and reviews |
| Volume | 38 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 2008 |
Keywords
- SCS-Services
- Critical Success Factors
- Process-oriented Information Systems
- Online Survey
- Business Process Support
- METIS-255930
- Case Study
- IR-61878
- EWI-10840
Cite this
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Unleashing the Effectiveness of Process-oriented Information Systems: Problem Analysis, Critical Success Factors, Implications. / Mutschler, B.B.; Reichert, M.U.; Bumiller, J.
In: IEEE transactions on systems, man and cybernetics. Part C: Applications and reviews, Vol. 38, No. 3, 10.1109/TSMCC.2008.919197, 2008, p. 280-291.Research output: Contribution to journal › Article › Academic › peer-review
TY - JOUR
T1 - Unleashing the Effectiveness of Process-oriented Information Systems: Problem Analysis, Critical Success Factors, Implications
AU - Mutschler, B.B.
AU - Reichert, M.U.
AU - Bumiller, J.
N1 - 10.1109/TSMCC.2008.919197
PY - 2008
Y1 - 2008
N2 - Process-oriented information systems (IS) aim at the computerized support of business processes. So far, contemporary IS have often fail to meet this goal. To better understand this drawback, to systematically identify its rationales, and to derive critical success factors for business process support, we conducted three empirical studies: an exploratory case study in the automotive domain, an online survey among 79 IT professionals, and another online survey among 70 business process management (BPM) experts. This paper summarizes the findings of these studies, puts them in relation with each other, and uses them to show that "process-orientation" is scarce and "process-awareness" is needed in IS engineering.
AB - Process-oriented information systems (IS) aim at the computerized support of business processes. So far, contemporary IS have often fail to meet this goal. To better understand this drawback, to systematically identify its rationales, and to derive critical success factors for business process support, we conducted three empirical studies: an exploratory case study in the automotive domain, an online survey among 79 IT professionals, and another online survey among 70 business process management (BPM) experts. This paper summarizes the findings of these studies, puts them in relation with each other, and uses them to show that "process-orientation" is scarce and "process-awareness" is needed in IS engineering.
KW - SCS-Services
KW - Critical Success Factors
KW - Process-oriented Information Systems
KW - Online Survey
KW - Business Process Support
KW - METIS-255930
KW - Case Study
KW - IR-61878
KW - EWI-10840
U2 - 10.1109/TSMCC.2008.919197
DO - 10.1109/TSMCC.2008.919197
M3 - Article
VL - 38
SP - 280
EP - 291
JO - IEEE transactions on systems, man and cybernetics. Part C: Applications and reviews
JF - IEEE transactions on systems, man and cybernetics. Part C: Applications and reviews
SN - 1094-6977
IS - 3
M1 - 10.1109/TSMCC.2008.919197
ER -