Unraveling equivocality in evaluations of information systems projects

This thesis is motivated by the practical conundrums encountered when making information systems and technology (IS/IT) project continuation decisions and by the dearth of research pertaining to the causes of equivocality in IS/IT project evaluations. Despite the paucity of studies dealing with this theme, there is great concern among both practitioners and academics that continuation decisions and the evaluations need to be improved. To enrich our conceptual understanding of equivocality in IS/IT projects, this thesis identifies typical characteristics and causes of equivocal situations. It delineates the development and assessment of an instrument to measure an equivocal situation and its causes, providing insights into the emergence of this situation. This thesis endeavors to unravel the phenomenon of equivocality and to set a preliminary foundation of equivocality in IS/IT projects. It enlightens both practitioners and academics by suggesting how problems in project evaluations can be forestalled and by advancing the knowledge on equivocality, evaluations, and decisions.