Usable guidelines for usable websites? an analysis of five e-government heuristics

M.C.J. Welle Donker-Kuijer, Menno D.T. de Jong, Leo Lentz

Research output: Contribution to journalArticleAcademicpeer-review

45 Citations (Scopus)


Many government organizations use web heuristics for the quality assurance of their websites. Heuristics may be used by web designers to guide the decisions about a website in development, or by web evaluators to optimize or assess the quality of an existing website. Despite their popularity, very little is known about the usefulness of heuristics for web designers and evaluators. In this study, five government heuristics are examined with special attention to their presumed use, content, validity, and presentation format. Our findings raise questions about the usability of heuristics for web design and web evaluation purposes. More research into the actual use and effects of web heuristics is needed.
Original languageEnglish
Pages (from-to)254-263
Number of pages9
JournalGovernment information quarterly
Issue number3
Publication statusPublished - 2010


  • Expert evaluation
  • Formative evaluation
  • Guidelines
  • IR-78431
  • Usability
  • Web sites
  • METIS-271726
  • Heuristics


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