Usable trust: Grasping trust dynamics for online security as a service

Shenja van der Graaf; Wim Vanobberghen; Michalis Kanakakis; Costas Kalogiros

doi:10.1007/978-3-319-20376-8_25

Usable trust: Grasping trust dynamics for online security as a service

Shenja van der Graaf^*, Wim Vanobberghen, Michalis Kanakakis, Costas Kalogiros

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

2 Citations (Scopus)

Abstract

This paper aims to unravel the intricacies of the mechanisms of trust vis-à-vis ICTs and the contextual logic guiding user deployment and experience, necessitating a view of trust in the digital realm as a dynamic process. Trust models tend to highlight ‘well-placed trust’ in their focus on drawing out (sub)components of (perceived) trustworthiness as attributes of the trusted system or party from the trustor’s stance. However, less attention has been given to the trustworthy attributes, or behavior of the trusted actor. Therefore, this paper sets out to explore this linkage between ICTs and different trust-related user experiences guided by different sets of trustor attributes. In order to explore the conceptual dynamics, a two-step approach is deployed. On the basis of empirical data attention is drawn to trust levels and user segments. Preliminary insights are yielded into the trustors’ segmentation validity and trust estimation accuracy by performing a small-scale experiment in the context of a fictitious online security service.

Original language	English
Title of host publication	Human Aspects of Information Security, Privacy and Trust
Subtitle of host publication	Third International Conference, HAS 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015. Proceedings
Editors	Theo Tryfonas, Ioannis Askoxylakis
Place of Publication	Cham
Publisher	Springer
Pages	271-283
Number of pages	13
ISBN (Electronic)	978-3-319-20376-8
ISBN (Print)	978-3-319-20375-1
DOIs	https://doi.org/10.1007/978-3-319-20376-8_25
Publication status	Published - 2015
Externally published	Yes
Event	3rd International Conference on Human Aspects of Information Security, Privacy and Trust, HAS 2015 - Los Angeles, United States Duration: 2 Aug 2015 → 7 Aug 2015 Conference number: 3

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Volume	9190
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	3rd International Conference on Human Aspects of Information Security, Privacy and Trust, HAS 2015
Abbreviated title	HAS 2015
Country/Territory	United States
City	Los Angeles
Period	2/08/15 → 7/08/15
Other	Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015

Keywords

Design
ICT
Security
Segmentation
Trust drivers
Trustor attributes
n/a OA procedure

Access to Document

10.1007/978-3-319-20376-8_25

Cite this

van der Graaf, S., Vanobberghen, W., Kanakakis, M., & Kalogiros, C. (2015). Usable trust: Grasping trust dynamics for online security as a service. In T. Tryfonas, & I. Askoxylakis (Eds.), Human Aspects of Information Security, Privacy and Trust: Third International Conference, HAS 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015. Proceedings (pp. 271-283). (Lecture Notes in Computer Science; Vol. 9190). Springer. https://doi.org/10.1007/978-3-319-20376-8_25

van der Graaf, Shenja ; Vanobberghen, Wim ; Kanakakis, Michalis et al. / Usable trust : Grasping trust dynamics for online security as a service. Human Aspects of Information Security, Privacy and Trust: Third International Conference, HAS 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015. Proceedings. editor / Theo Tryfonas ; Ioannis Askoxylakis. Cham : Springer, 2015. pp. 271-283 (Lecture Notes in Computer Science).

@inproceedings{c1294c3b03de4c8296aec7d1ea4c22ea,

title = "Usable trust: Grasping trust dynamics for online security as a service",

abstract = "This paper aims to unravel the intricacies of the mechanisms of trust vis-{\`a}-vis ICTs and the contextual logic guiding user deployment and experience, necessitating a view of trust in the digital realm as a dynamic process. Trust models tend to highlight {\textquoteleft}well-placed trust{\textquoteright} in their focus on drawing out (sub)components of (perceived) trustworthiness as attributes of the trusted system or party from the trustor{\textquoteright}s stance. However, less attention has been given to the trustworthy attributes, or behavior of the trusted actor. Therefore, this paper sets out to explore this linkage between ICTs and different trust-related user experiences guided by different sets of trustor attributes. In order to explore the conceptual dynamics, a two-step approach is deployed. On the basis of empirical data attention is drawn to trust levels and user segments. Preliminary insights are yielded into the trustors{\textquoteright} segmentation validity and trust estimation accuracy by performing a small-scale experiment in the context of a fictitious online security service.",

keywords = "Design, ICT, Security, Segmentation, Trust drivers, Trustor attributes, n/a OA procedure",

author = "{van der Graaf}, Shenja and Wim Vanobberghen and Michalis Kanakakis and Costas Kalogiros",

note = "Publisher Copyright: {\textcopyright} Springer International Publishing Switzerland 2015.; 3rd International Conference on Human Aspects of Information Security, Privacy and Trust, HAS 2015 , HAS 2015 ; Conference date: 02-08-2015 Through 07-08-2015",

year = "2015",

doi = "10.1007/978-3-319-20376-8_25",

language = "English",

isbn = "978-3-319-20375-1",

series = "Lecture Notes in Computer Science",

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editor = "Theo Tryfonas and Ioannis Askoxylakis",

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}

van der Graaf, S, Vanobberghen, W, Kanakakis, M & Kalogiros, C 2015, Usable trust: Grasping trust dynamics for online security as a service. in T Tryfonas & I Askoxylakis (eds), Human Aspects of Information Security, Privacy and Trust: Third International Conference, HAS 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015. Proceedings. Lecture Notes in Computer Science, vol. 9190, Springer, Cham, pp. 271-283, 3rd International Conference on Human Aspects of Information Security, Privacy and Trust, HAS 2015 , Los Angeles, United States, 2/08/15. https://doi.org/10.1007/978-3-319-20376-8_25

Usable trust: Grasping trust dynamics for online security as a service. / van der Graaf, Shenja; Vanobberghen, Wim; Kanakakis, Michalis et al.
Human Aspects of Information Security, Privacy and Trust: Third International Conference, HAS 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015. Proceedings. ed. / Theo Tryfonas; Ioannis Askoxylakis. Cham: Springer, 2015. p. 271-283 (Lecture Notes in Computer Science; Vol. 9190).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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T2 - 3rd International Conference on Human Aspects of Information Security, Privacy and Trust, HAS 2015

AU - van der Graaf, Shenja

AU - Vanobberghen, Wim

AU - Kanakakis, Michalis

AU - Kalogiros, Costas

N1 - Conference code: 3

PY - 2015

Y1 - 2015

N2 - This paper aims to unravel the intricacies of the mechanisms of trust vis-à-vis ICTs and the contextual logic guiding user deployment and experience, necessitating a view of trust in the digital realm as a dynamic process. Trust models tend to highlight ‘well-placed trust’ in their focus on drawing out (sub)components of (perceived) trustworthiness as attributes of the trusted system or party from the trustor’s stance. However, less attention has been given to the trustworthy attributes, or behavior of the trusted actor. Therefore, this paper sets out to explore this linkage between ICTs and different trust-related user experiences guided by different sets of trustor attributes. In order to explore the conceptual dynamics, a two-step approach is deployed. On the basis of empirical data attention is drawn to trust levels and user segments. Preliminary insights are yielded into the trustors’ segmentation validity and trust estimation accuracy by performing a small-scale experiment in the context of a fictitious online security service.

AB - This paper aims to unravel the intricacies of the mechanisms of trust vis-à-vis ICTs and the contextual logic guiding user deployment and experience, necessitating a view of trust in the digital realm as a dynamic process. Trust models tend to highlight ‘well-placed trust’ in their focus on drawing out (sub)components of (perceived) trustworthiness as attributes of the trusted system or party from the trustor’s stance. However, less attention has been given to the trustworthy attributes, or behavior of the trusted actor. Therefore, this paper sets out to explore this linkage between ICTs and different trust-related user experiences guided by different sets of trustor attributes. In order to explore the conceptual dynamics, a two-step approach is deployed. On the basis of empirical data attention is drawn to trust levels and user segments. Preliminary insights are yielded into the trustors’ segmentation validity and trust estimation accuracy by performing a small-scale experiment in the context of a fictitious online security service.

KW - Design

KW - ICT

KW - Security

KW - Segmentation

KW - Trust drivers

KW - Trustor attributes

KW - n/a OA procedure

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DO - 10.1007/978-3-319-20376-8_25

M3 - Conference contribution

AN - SCOPUS:84944145015

SN - 978-3-319-20375-1

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BT - Human Aspects of Information Security, Privacy and Trust

A2 - Tryfonas, Theo

A2 - Askoxylakis, Ioannis

PB - Springer

CY - Cham

Y2 - 2 August 2015 through 7 August 2015

ER -

van der Graaf S, Vanobberghen W, Kanakakis M, Kalogiros C. Usable trust: Grasping trust dynamics for online security as a service. In Tryfonas T, Askoxylakis I, editors, Human Aspects of Information Security, Privacy and Trust: Third International Conference, HAS 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015. Proceedings. Cham: Springer. 2015. p. 271-283. (Lecture Notes in Computer Science). doi: 10.1007/978-3-319-20376-8_25

Usable trust: Grasping trust dynamics for online security as a service

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Keywords

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