Usable trust: Grasping trust dynamics for online security as a service

Shenja van der Graaf*, Wim Vanobberghen, Michalis Kanakakis, Costas Kalogiros

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

1 Citation (Scopus)

Abstract

This paper aims to unravel the intricacies of the mechanisms of trust vis-à-vis ICTs and the contextual logic guiding user deployment and experience, necessitating a view of trust in the digital realm as a dynamic process. Trust models tend to highlight ‘well-placed trust’ in their focus on drawing out (sub)components of (perceived) trustworthiness as attributes of the trusted system or party from the trustor’s stance. However, less attention has been given to the trustworthy attributes, or behavior of the trusted actor. Therefore, this paper sets out to explore this linkage between ICTs and different trust-related user experiences guided by different sets of trustor attributes. In order to explore the conceptual dynamics, a two-step approach is deployed. On the basis of empirical data attention is drawn to trust levels and user segments. Preliminary insights are yielded into the trustors’ segmentation validity and trust estimation accuracy by performing a small-scale experiment in the context of a fictitious online security service.

Original languageEnglish
Title of host publicationHuman Aspects of Information Security, Privacy and Trust - 3rd International Conference, HAS 2015 Held as Part of HCI International 2015, Proceedings
EditorsTheo Tryfonas, Ioannis Askoxylakis
PublisherSpringer Verlag
Pages271-283
Number of pages13
ISBN (Print)9783319203751
DOIs
Publication statusPublished - 2015
Externally publishedYes
Event3rd International Conference on Human Aspects of Information Security, Privacy and Trust, HAS 2015 - Los Angeles, United States
Duration: 2 Aug 20157 Aug 2015
Conference number: 3

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9190
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference3rd International Conference on Human Aspects of Information Security, Privacy and Trust, HAS 2015
Abbreviated titleHAS 2015
CountryUnited States
CityLos Angeles
Period2/08/157/08/15
OtherHeld as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015

Keywords

  • Design
  • ICT
  • Security
  • Segmentation
  • Trust drivers
  • Trustor attributes

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