Users requirements in the design of a virtual agent for patients with dementia and their caregivers

Michiel de Jong; Daniel Bolliger; Vera Stara; Marcel Heerink; Viviane von Döllen; Vanessa Evers

doi:10.1145/3284869.3284899

Users requirements in the design of a virtual agent for patients with dementia and their caregivers

Michiel de Jong^*, Daniel Bolliger, Vera Stara, Marcel Heerink, Viviane von Döllen, Vanessa Evers

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

11 Citations (Scopus)

31 Downloads (Pure)

Abstract

Over 50 million people worldwide are living with dementia and it is expected that this will double every 20 years. With our project “Living well with Anne” we aim to develop a virtual agent, called Anne which can help people with dementia to continue living independently in their own homes and support their caregivers in their caring tasks. The project started in June 2017 and will last 3 years. Using a user-centered approach, the virtual agent will be developed so that it can progressively meet the needs of the people as the level of dementia changes. The project has already undertaken some work related to the end-user needs and requirements which will be followed by extensive field trials. This paper reports on the results of the first part of our project: end-user and stakeholder requirements analysis. This requirement analysis has been obtained through focus groups which were held at end-user organizations in Italy and Luxembourg. Results show that Anne can be useful to help people with dementia to continue living independently at home given specific adjustments. It may have an impact on the Quality of Life of both the users and (by proxy) their caregivers but its relevance needs to be explored in more detail within the forthcoming field trials.

Original language	English
Title of host publication	Proceedings of the 4th EAI International Conference on Smart Objects and Technologies for Social Good (formerly GOODTECHS), GOODTECHS 2018
Publisher	Association for Computing Machinery
Pages	136-141
Number of pages	6
ISBN (Electronic)	9781450365819
DOIs	https://doi.org/10.1145/3284869.3284899
Publication status	Published - 28 Nov 2018
Event	4th EAI International Conference on Smart Objects and Technologies for Social Good, GOODTECHS 2018 - Bologna, Italy Duration: 28 Nov 2018 → 30 Nov 2018 Conference number: 4

Conference

Conference	4th EAI International Conference on Smart Objects and Technologies for Social Good, GOODTECHS 2018
Abbreviated title	GOODTECHS 2018
Country/Territory	Italy
City	Bologna
Period	28/11/18 → 30/11/18

Keywords

Dementia
Focus Group
Quality of Life
Screen Agent
User Centered Design
Virtual Agent

Access to Document

10.1145/3284869.3284899

Cite this

de Jong, M., Bolliger, D., Stara, V., Heerink, M., von Döllen, V., & Evers, V. (2018). Users requirements in the design of a virtual agent for patients with dementia and their caregivers. In Proceedings of the 4th EAI International Conference on Smart Objects and Technologies for Social Good (formerly GOODTECHS), GOODTECHS 2018 (pp. 136-141). Association for Computing Machinery. https://doi.org/10.1145/3284869.3284899

@inproceedings{b2095650497844319873fa4b6502159e,

title = "Users requirements in the design of a virtual agent for patients with dementia and their caregivers",

abstract = "Over 50 million people worldwide are living with dementia and it is expected that this will double every 20 years. With our project “Living well with Anne” we aim to develop a virtual agent, called Anne which can help people with dementia to continue living independently in their own homes and support their caregivers in their caring tasks. The project started in June 2017 and will last 3 years. Using a user-centered approach, the virtual agent will be developed so that it can progressively meet the needs of the people as the level of dementia changes. The project has already undertaken some work related to the end-user needs and requirements which will be followed by extensive field trials. This paper reports on the results of the first part of our project: end-user and stakeholder requirements analysis. This requirement analysis has been obtained through focus groups which were held at end-user organizations in Italy and Luxembourg. Results show that Anne can be useful to help people with dementia to continue living independently at home given specific adjustments. It may have an impact on the Quality of Life of both the users and (by proxy) their caregivers but its relevance needs to be explored in more detail within the forthcoming field trials.",

keywords = "Dementia, Focus Group, Quality of Life, Screen Agent, User Centered Design, Virtual Agent",

author = "{de Jong}, Michiel and Daniel Bolliger and Vera Stara and Marcel Heerink and {von D{\"o}llen}, Viviane and Vanessa Evers",

note = "Funding Information: We would like to thank the participants in the study who openly shared their thoughts and experiences. The Living well with Anne was founded by the EU (Active and Assisted Living Programme, AAL-call-2016-102), the national funding agency of Switzerland: State Secretariat for Education, Research and Innovation SERI; the Italian Ministry of Health; the Luxembourg Fond National de la Recherche (FNR) and the Netherlands Organization for Health Research and Development (ZonMw). Publisher Copyright: {\textcopyright} 2018 Association for Computing Machinery.; 4th EAI International Conference on Smart Objects and Technologies for Social Good, GOODTECHS 2018, GOODTECHS 2018 ; Conference date: 28-11-2018 Through 30-11-2018",

year = "2018",

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doi = "10.1145/3284869.3284899",

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de Jong, M, Bolliger, D, Stara, V, Heerink, M, von Döllen, V & Evers, V 2018, Users requirements in the design of a virtual agent for patients with dementia and their caregivers. in Proceedings of the 4th EAI International Conference on Smart Objects and Technologies for Social Good (formerly GOODTECHS), GOODTECHS 2018. Association for Computing Machinery, pp. 136-141, 4th EAI International Conference on Smart Objects and Technologies for Social Good, GOODTECHS 2018, Bologna, Italy, 28/11/18. https://doi.org/10.1145/3284869.3284899

Users requirements in the design of a virtual agent for patients with dementia and their caregivers. / de Jong, Michiel; Bolliger, Daniel; Stara, Vera et al.
Proceedings of the 4th EAI International Conference on Smart Objects and Technologies for Social Good (formerly GOODTECHS), GOODTECHS 2018. Association for Computing Machinery, 2018. p. 136-141.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AB - Over 50 million people worldwide are living with dementia and it is expected that this will double every 20 years. With our project “Living well with Anne” we aim to develop a virtual agent, called Anne which can help people with dementia to continue living independently in their own homes and support their caregivers in their caring tasks. The project started in June 2017 and will last 3 years. Using a user-centered approach, the virtual agent will be developed so that it can progressively meet the needs of the people as the level of dementia changes. The project has already undertaken some work related to the end-user needs and requirements which will be followed by extensive field trials. This paper reports on the results of the first part of our project: end-user and stakeholder requirements analysis. This requirement analysis has been obtained through focus groups which were held at end-user organizations in Italy and Luxembourg. Results show that Anne can be useful to help people with dementia to continue living independently at home given specific adjustments. It may have an impact on the Quality of Life of both the users and (by proxy) their caregivers but its relevance needs to be explored in more detail within the forthcoming field trials.

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de Jong M, Bolliger D, Stara V, Heerink M, von Döllen V, Evers V. Users requirements in the design of a virtual agent for patients with dementia and their caregivers. In Proceedings of the 4th EAI International Conference on Smart Objects and Technologies for Social Good (formerly GOODTECHS), GOODTECHS 2018. Association for Computing Machinery. 2018. p. 136-141 doi: 10.1145/3284869.3284899

Users requirements in the design of a virtual agent for patients with dementia and their caregivers

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