Using Critical Incidents in Workshops to Inform eHealth Design

Christiane Grünloh*, Jean D. Hallewell Haslwanter, Bridget Kane, Eunji Lee, Thomas Lind, Jonas Moll, Hanife Rexhepi, Isabella Scandurra

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review


Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.
Original languageEnglish
Title of host publicationHuman-Computer Interaction - INTERACT 2017
Subtitle of host publication16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings
EditorsRegina Bernhaupt, Girish Dalvi, Anirudha Joshi
ISBN (Electronic)978-3-319-67744-6
ISBN (Print)978-3-319-67743-9
Publication statusPublished - Sep 2017
Externally publishedYes
Event16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017 - Mumbai, India
Duration: 25 Sep 201729 Sep 2017
Conference number: 16

Publication series

NameLecture Notes in Computer Science
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017
Abbreviated titleINTERACT


  • Method
  • Workshop format
  • eHealth
  • Critical incidents
  • Stakeholders
  • Evaluation
  • Reflective practice


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