Abstract
Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.
Original language | English |
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Title of host publication | Human-Computer Interaction - INTERACT 2017 |
Subtitle of host publication | 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings |
Editors | Regina Bernhaupt, Girish Dalvi, Anirudha Joshi |
Publisher | Springer |
Pages | 364-373 |
Volume | I |
ISBN (Electronic) | 978-3-319-67744-6 |
ISBN (Print) | 978-3-319-67743-9 |
DOIs | |
Publication status | Published - Sep 2017 |
Externally published | Yes |
Event | 16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017 - Mumbai, India Duration: 25 Sep 2017 → 29 Sep 2017 Conference number: 16 |
Publication series
Name | Lecture Notes in Computer Science |
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Publisher | Springer |
Volume | 10513 |
ISSN (Print) | 0302-9743 |
ISSN (Electronic) | 1611-3349 |
Conference
Conference | 16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017 |
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Abbreviated title | INTERACT |
Country/Territory | India |
City | Mumbai |
Period | 25/09/17 → 29/09/17 |
Keywords
- Method
- Workshop format
- eHealth
- Critical incidents
- Stakeholders
- Evaluation
- Reflective practice