Using Critical Incidents in Workshops to Inform eHealth Design

Christiane  Grünloh; Jean D. Hallewell Haslwanter; Bridget Kane; Eunji Lee; Thomas Lind; Jonas Moll; Hanife Rexhepi; Isabella Scandurra

doi:10.1007/978-3-319-67744-6_24

Using Critical Incidents in Workshops to Inform eHealth Design

Christiane Grünloh^*, Jean D. Hallewell Haslwanter, Bridget Kane, Eunji Lee, Thomas Lind, Jonas Moll, Hanife Rexhepi, Isabella Scandurra

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

Abstract

Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.

Original language	English
Title of host publication	Human-Computer Interaction - INTERACT 2017
Subtitle of host publication	16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings
Editors	Regina Bernhaupt, Girish Dalvi, Anirudha Joshi
Publisher	Springer
Pages	364-373
Volume	I
ISBN (Electronic)	978-3-319-67744-6
ISBN (Print)	978-3-319-67743-9
DOIs	https://doi.org/10.1007/978-3-319-67744-6_24
Publication status	Published - Sept 2017
Externally published	Yes
Event	16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017 - Mumbai, India Duration: 25 Sept 2017 → 29 Sept 2017 Conference number: 16

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Volume	10513
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017
Abbreviated title	INTERACT
Country/Territory	India
City	Mumbai
Period	25/09/17 → 29/09/17

Keywords

Method
Workshop format
eHealth
Critical incidents
Stakeholders
Evaluation
Reflective practice

Access to Document

10.1007/978-3-319-67744-6_24

Cite this

Grünloh, C., Hallewell Haslwanter, J. D., Kane, B., Lee, E., Lind, T., Moll, J., Rexhepi, H., & Scandurra, I. (2017). Using Critical Incidents in Workshops to Inform eHealth Design. In R. Bernhaupt, G. Dalvi, & A. Joshi (Eds.), Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings (Vol. I, pp. 364-373). (Lecture Notes in Computer Science; Vol. 10513). Springer. https://doi.org/10.1007/978-3-319-67744-6_24

Grünloh, Christiane ; Hallewell Haslwanter, Jean D. ; Kane, Bridget et al. / Using Critical Incidents in Workshops to Inform eHealth Design. Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings. editor / Regina Bernhaupt ; Girish Dalvi ; Anirudha Joshi. Vol. I Springer, 2017. pp. 364-373 (Lecture Notes in Computer Science).

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title = "Using Critical Incidents in Workshops to Inform eHealth Design",

abstract = "Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients{\textquoteright} real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users{\textquoteright} needs and issues for designers.",

keywords = "Method, Workshop format, eHealth, Critical incidents, Stakeholders, Evaluation, Reflective practice",

author = "Christiane Gr{\"u}nloh and {Hallewell Haslwanter}, {Jean D.} and Bridget Kane and Eunji Lee and Thomas Lind and Jonas Moll and Hanife Rexhepi and Isabella Scandurra",

year = "2017",

month = sep,

doi = "10.1007/978-3-319-67744-6_24",

language = "English",

isbn = "978-3-319-67743-9",

volume = "I",

series = "Lecture Notes in Computer Science",

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editor = "Regina Bernhaupt and Girish Dalvi and Anirudha Joshi",

booktitle = "Human-Computer Interaction - INTERACT 2017",

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note = "16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017, INTERACT ; Conference date: 25-09-2017 Through 29-09-2017",

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Grünloh, C, Hallewell Haslwanter, JD, Kane, B, Lee, E, Lind, T, Moll, J, Rexhepi, H & Scandurra, I 2017, Using Critical Incidents in Workshops to Inform eHealth Design. in R Bernhaupt, G Dalvi & A Joshi (eds), Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings. vol. I, Lecture Notes in Computer Science, vol. 10513, Springer, pp. 364-373, 16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017, Mumbai, India, 25/09/17. https://doi.org/10.1007/978-3-319-67744-6_24

Using Critical Incidents in Workshops to Inform eHealth Design. / Grünloh, Christiane ; Hallewell Haslwanter, Jean D.; Kane, Bridget et al.
Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings. ed. / Regina Bernhaupt; Girish Dalvi; Anirudha Joshi. Vol. I Springer, 2017. p. 364-373 (Lecture Notes in Computer Science; Vol. 10513).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Using Critical Incidents in Workshops to Inform eHealth Design

AU - Grünloh, Christiane

AU - Hallewell Haslwanter, Jean D.

AU - Kane, Bridget

AU - Lee, Eunji

AU - Lind, Thomas

AU - Moll, Jonas

AU - Rexhepi, Hanife

AU - Scandurra, Isabella

N1 - Conference code: 16

PY - 2017/9

Y1 - 2017/9

N2 - Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.

AB - Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.

KW - Method

KW - Workshop format

KW - eHealth

KW - Critical incidents

KW - Stakeholders

KW - Evaluation

KW - Reflective practice

U2 - 10.1007/978-3-319-67744-6_24

DO - 10.1007/978-3-319-67744-6_24

M3 - Conference contribution

SN - 978-3-319-67743-9

VL - I

T3 - Lecture Notes in Computer Science

SP - 364

EP - 373

BT - Human-Computer Interaction - INTERACT 2017

A2 - Bernhaupt, Regina

A2 - Dalvi, Girish

A2 - Joshi, Anirudha

PB - Springer

T2 - 16th IFIP TC13 International Conference on Human–Computer Interaction, INTERACT 2017

Y2 - 25 September 2017 through 29 September 2017

ER -

Grünloh C, Hallewell Haslwanter JD, Kane B, Lee E, Lind T, Moll J et al. Using Critical Incidents in Workshops to Inform eHealth Design. In Bernhaupt R, Dalvi G, Joshi A, editors, Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings. Vol. I. Springer. 2017. p. 364-373. (Lecture Notes in Computer Science). doi: 10.1007/978-3-319-67744-6_24

Using Critical Incidents in Workshops to Inform eHealth Design

Abstract

Publication series

Conference

Keywords

Access to Document

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