Using Critical Problem Solving to Plan Inter-Organisational Co-operation in e-Customs

Laura Ponisio, Pascal van Eck, L. Riemens

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    Abstract

    The purpose of this paper is to present a systematic approach to plan assessment of electronic co-operation between customs organisations of different countries (e-Customs). Thorough assessment is of paramount importance, as co-operation in electronic networks usually requires considerable up-front investments in information technology (IT) specific for this co-operation. A systematic approach is necessary to enable customs IT decision makers to apply the experience they gathered in earlier projects systematically in new projects for different groups of customs organisations. This calls for a portable technique that spots areas for future investigation based on a sound structure. The approach we present in this paper (called e-Planning) builds upon previous experience with assessing electronic co-operation between customs of European countries. Following a method for critical problem solving, e-Planning offers an action plan for customs IT decision makers to know what to analyse first in order to facilitate fast and successful assessment. e-Planning provides guidance to analyse different groups of countries and to reason about obstacles to and opportunities for co-operation. We have validated our approach by applying e-Planning to plan the assessment of electronic co-operation with a new group of countries and comparing the results with the acceptance criteria that we obtained from the customs domain.
    Original languageUndefined
    Title of host publicationProceedings of the International Association for Development of the Information Society (IADIS) International Conference e-Commerce 2008
    PublisherIADIS
    Pages28-39
    Number of pages12
    ISBN (Print)978-972-8924-66-9
    Publication statusPublished - Jul 2008

    Publication series

    Name
    PublisherIADIS press
    NumberSupplement

    Keywords

    • CR-D.2.11
    • CR-H
    • METIS-251186
    • IR-62464
    • EWI-13442
    • SCS-Services

    Cite this

    Ponisio, L., van Eck, P., & Riemens, L. (2008). Using Critical Problem Solving to Plan Inter-Organisational Co-operation in e-Customs. In Proceedings of the International Association for Development of the Information Society (IADIS) International Conference e-Commerce 2008 (pp. 28-39). IADIS.