Using group learning to enhance the implementation of information technology: The results of discourse analysis

This thesis is about the influence of group interactional processes on the implementation of information technologies. The starting point of this research is the belief that it is neither the quality of the technology, nor that of the individual users, but the interactions among people in groups of users concerning a new system that determines the success or otherwise of IT implementation. This study specifically focuses, firstly, on that part of the implementation trajectory that starts as the technology goes live, and lasts until it is successfully being used by the targeted employees; and secondly on a specific type of information technology that supports collaboration, the so-called groupware systems.