Using the visitor experiences for mapping the possibilities of implementing a robotic guide in outdoor sites

Daphne Eleonora Karreman; Elisabeth M.A.G. van Dijk; Vanessa Evers

doi:10.1109/ROMAN.2012.6343889

Using the visitor experiences for mapping the possibilities of implementing a robotic guide in outdoor sites

Daphne Eleonora Karreman, Elisabeth M.A.G. van Dijk, Vanessa Evers

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

11 Citations (Scopus)

Abstract

FROG (Fun Robotic Outdoor Guide) is a project that aims to develop an outdoor robotic guide that enriches the visitor experience in touristic sites. This paper is a first step toward a guide robot and presents a case study on how to analyze the visitors’ experience and examine opportunities for a future robot guide in the sites. We adopted the participatory design method for mapping the visitor experience; the end users of the tourist sites participated actively in finding and discussing their experience of visiting. Results indicated that visitors especially like the structure of the tour and the stories provided, especially interesting little known facts the guide gives. However, they do not like the rushed pace of a guided tour. When exploring the site by themselves, they enjoy the freedom, the time to make pictures and to concentrate on what interests them. Visitors do not like a lack or overload of information or problems with route finding. Not all guide related factors that influence a visitor’s experience positively can be copied one-on-one to a robot guide. And care needs to be taken to identify those aspects of guided tours and guide behaviors that will be effective for robot-guided tours. In this paper we describe the first step towards the realization of an outdoor robotic guide. We evaluate people’s experiences of guided tours to inform the design of robot-guided tours. This analysis forms the basis for ongoing research into the development of effective robot behaviors.

Original language	Undefined
Title of host publication	21st IEEE International Symposium on Robot and Human Interactive Communication, IEEE RO-MAN 2012
Place of Publication	USA
Publisher	IEEE
Pages	1059-1065
Number of pages	7
ISBN (Print)	978-1-4673-4604-7
DOIs	https://doi.org/10.1109/ROMAN.2012.6343889
Publication status	Published - 12 Sep 2012
Event	2012 21st IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2012 - Le 104 CENT QUATRE, Paris, France Duration: 9 Sep 2012 → 18 Sep 2012 Conference number: 21

Publication series

Name	IEEE International Workshop on Robot and Human Communication
Publisher	IEEE Computer Society
ISSN (Print)	1944-9445

Conference

Conference	2012 21st IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2012
Abbreviated title	RO-MAN
Country/Territory	France
City	Paris
Period	9/09/12 → 18/09/12

Keywords

HMI-HF: Human Factors
EC Grant Agreement nr.: FP7/288235
METIS-293198
EWI-22535
IR-82696
EC Grant Agreement nr.: FP7/2007-2013

Access to Document

10.1109/ROMAN.2012.6343889

http://eprints.eemcs.utwente.nl/secure2/22535/01/paper_RO-MAN_DK.pdf

Cite this

Karreman, D. E., van Dijk, E. M. A. G., & Evers, V. (2012). Using the visitor experiences for mapping the possibilities of implementing a robotic guide in outdoor sites. In 21st IEEE International Symposium on Robot and Human Interactive Communication, IEEE RO-MAN 2012 (pp. 1059-1065). (IEEE International Workshop on Robot and Human Communication). IEEE. https://doi.org/10.1109/ROMAN.2012.6343889

Karreman, Daphne Eleonora ; van Dijk, Elisabeth M.A.G. ; Evers, Vanessa. / Using the visitor experiences for mapping the possibilities of implementing a robotic guide in outdoor sites. 21st IEEE International Symposium on Robot and Human Interactive Communication, IEEE RO-MAN 2012. USA : IEEE, 2012. pp. 1059-1065 (IEEE International Workshop on Robot and Human Communication).

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title = "Using the visitor experiences for mapping the possibilities of implementing a robotic guide in outdoor sites",

abstract = "FROG (Fun Robotic Outdoor Guide) is a project that aims to develop an outdoor robotic guide that enriches the visitor experience in touristic sites. This paper is a first step toward a guide robot and presents a case study on how to analyze the visitors{\textquoteright} experience and examine opportunities for a future robot guide in the sites. We adopted the participatory design method for mapping the visitor experience; the end users of the tourist sites participated actively in finding and discussing their experience of visiting. Results indicated that visitors especially like the structure of the tour and the stories provided, especially interesting little known facts the guide gives. However, they do not like the rushed pace of a guided tour. When exploring the site by themselves, they enjoy the freedom, the time to make pictures and to concentrate on what interests them. Visitors do not like a lack or overload of information or problems with route finding. Not all guide related factors that influence a visitor{\textquoteright}s experience positively can be copied one-on-one to a robot guide. And care needs to be taken to identify those aspects of guided tours and guide behaviors that will be effective for robot-guided tours. In this paper we describe the first step towards the realization of an outdoor robotic guide. We evaluate people{\textquoteright}s experiences of guided tours to inform the design of robot-guided tours. This analysis forms the basis for ongoing research into the development of effective robot behaviors.",

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Karreman, DE, van Dijk, EMAG & Evers, V 2012, Using the visitor experiences for mapping the possibilities of implementing a robotic guide in outdoor sites. in 21st IEEE International Symposium on Robot and Human Interactive Communication, IEEE RO-MAN 2012. IEEE International Workshop on Robot and Human Communication, IEEE, USA, pp. 1059-1065, 2012 21st IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2012, Paris, France, 9/09/12. https://doi.org/10.1109/ROMAN.2012.6343889

Using the visitor experiences for mapping the possibilities of implementing a robotic guide in outdoor sites. / Karreman, Daphne Eleonora; van Dijk, Elisabeth M.A.G.; Evers, Vanessa.

21st IEEE International Symposium on Robot and Human Interactive Communication, IEEE RO-MAN 2012. USA : IEEE, 2012. p. 1059-1065 (IEEE International Workshop on Robot and Human Communication).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Using the visitor experiences for mapping the possibilities of implementing a robotic guide in outdoor sites

AU - Karreman, Daphne Eleonora

AU - van Dijk, Elisabeth M.A.G.

AU - Evers, Vanessa

N1 - Conference code: 21

PY - 2012/9/12

Y1 - 2012/9/12

N2 - FROG (Fun Robotic Outdoor Guide) is a project that aims to develop an outdoor robotic guide that enriches the visitor experience in touristic sites. This paper is a first step toward a guide robot and presents a case study on how to analyze the visitors’ experience and examine opportunities for a future robot guide in the sites. We adopted the participatory design method for mapping the visitor experience; the end users of the tourist sites participated actively in finding and discussing their experience of visiting. Results indicated that visitors especially like the structure of the tour and the stories provided, especially interesting little known facts the guide gives. However, they do not like the rushed pace of a guided tour. When exploring the site by themselves, they enjoy the freedom, the time to make pictures and to concentrate on what interests them. Visitors do not like a lack or overload of information or problems with route finding. Not all guide related factors that influence a visitor’s experience positively can be copied one-on-one to a robot guide. And care needs to be taken to identify those aspects of guided tours and guide behaviors that will be effective for robot-guided tours. In this paper we describe the first step towards the realization of an outdoor robotic guide. We evaluate people’s experiences of guided tours to inform the design of robot-guided tours. This analysis forms the basis for ongoing research into the development of effective robot behaviors.

AB - FROG (Fun Robotic Outdoor Guide) is a project that aims to develop an outdoor robotic guide that enriches the visitor experience in touristic sites. This paper is a first step toward a guide robot and presents a case study on how to analyze the visitors’ experience and examine opportunities for a future robot guide in the sites. We adopted the participatory design method for mapping the visitor experience; the end users of the tourist sites participated actively in finding and discussing their experience of visiting. Results indicated that visitors especially like the structure of the tour and the stories provided, especially interesting little known facts the guide gives. However, they do not like the rushed pace of a guided tour. When exploring the site by themselves, they enjoy the freedom, the time to make pictures and to concentrate on what interests them. Visitors do not like a lack or overload of information or problems with route finding. Not all guide related factors that influence a visitor’s experience positively can be copied one-on-one to a robot guide. And care needs to be taken to identify those aspects of guided tours and guide behaviors that will be effective for robot-guided tours. In this paper we describe the first step towards the realization of an outdoor robotic guide. We evaluate people’s experiences of guided tours to inform the design of robot-guided tours. This analysis forms the basis for ongoing research into the development of effective robot behaviors.

KW - HMI-HF: Human Factors

KW - EC Grant Agreement nr.: FP7/288235

KW - METIS-293198

KW - EWI-22535

KW - IR-82696

KW - EC Grant Agreement nr.: FP7/2007-2013

U2 - 10.1109/ROMAN.2012.6343889

DO - 10.1109/ROMAN.2012.6343889

M3 - Conference contribution

SN - 978-1-4673-4604-7

T3 - IEEE International Workshop on Robot and Human Communication

SP - 1059

EP - 1065

BT - 21st IEEE International Symposium on Robot and Human Interactive Communication, IEEE RO-MAN 2012

PB - IEEE

CY - USA

Y2 - 9 September 2012 through 18 September 2012

ER -

Karreman DE, van Dijk EMAG, Evers V. Using the visitor experiences for mapping the possibilities of implementing a robotic guide in outdoor sites. In 21st IEEE International Symposium on Robot and Human Interactive Communication, IEEE RO-MAN 2012. USA: IEEE. 2012. p. 1059-1065. (IEEE International Workshop on Robot and Human Communication). doi: 10.1109/ROMAN.2012.6343889