Video-based objective measurement of problem-solving process quality in kaizen teams

José C.M. Franken*, Desirée H. van Dun, Celeste P.M. Wilderom

*Corresponding author for this work

    Research output: Contribution to conferencePaperpeer-review

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    The outcome of a kaizen event is assumed to depend on the quality of its internal problem-solving process. Thus, we developed a more objective measure. Each team member’s remarks during 21 video-recorded events were categorized into the six commonly defined problem-solving phases. The process data was graphically plotted vis-à-vis theoretically ideal phases. Ten kaizen experts then rated these 21 graphs in terms of internal process quality.We also calculated plausible quantitative measures. Stepwise regression analysis pointed to the ‘total squared value of jumps’ as the best predictor of high internal process quality.
    Original languageEnglish
    Number of pages10
    Publication statusPublished - 28 Jun 2020
    Event27th EurOMA Conference 2020: Managing Operations for Impact - University of Warwick, Warwick, United Kingdom
    Duration: 28 Jun 202030 Jun 2020
    Conference number: 27


    Conference27th EurOMA Conference 2020
    Abbreviated titleEurOMA 2020
    Country/TerritoryUnited Kingdom
    Internet address


    • Lean/Kaizen
    • Measuring process quality
    • Structured team problem-solving


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