Abstract
The outcome of a kaizen event is assumed to depend on the quality of its internal problem-solving process. Thus, we developed a more objective measure. Each team member’s remarks during 21 video-recorded events were categorized into the six commonly defined problem-solving phases. The process data was graphically plotted vis-à-vis theoretically ideal phases. Ten kaizen experts then rated these 21 graphs in terms of internal process quality.We also calculated plausible quantitative measures. Stepwise regression analysis pointed to the ‘total squared value of jumps’ as the best predictor of high internal process quality.
| Original language | English |
|---|---|
| Pages | 1-10 |
| Number of pages | 10 |
| Publication status | Published - 28 Jun 2020 |
| Event | 27th EurOMA Conference 2020: Managing Operations for Impact - University of Warwick, Warwick, United Kingdom Duration: 28 Jun 2020 → 30 Jun 2020 Conference number: 27 https://warwick.ac.uk/fac/sci/wmg/mediacentre/wmgevents/euroma2020/ |
Conference
| Conference | 27th EurOMA Conference 2020 |
|---|---|
| Abbreviated title | EurOMA 2020 |
| Country/Territory | United Kingdom |
| City | Warwick |
| Period | 28/06/20 → 30/06/20 |
| Internet address |
Keywords
- Lean/Kaizen
- Measuring process quality
- Structured team problem-solving
Prizes
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Runner Up Harry Boer Best Doctoral Paper Award
Franken, José (Recipient), van Dun, Desirée H. (Recipient) & Wilderom, Celeste P.M. (Recipient), 30 Jun 2020
Prize