Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild

Daphne Karreman; Geke Ludden; Vanessa  Evers

doi:10.1007/978-3-319-25554-5_32

Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild

Daphne Karreman, Geke Ludden, Vanessa Evers

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

18 Citations (Scopus)

13 Downloads (Pure)

Abstract

In this paper we present a user evaluation study on location at the Royal Alcázar in Seville, Spain, with the fully autonomous tour guide robot FROG. In this robot, technological innovations in navigation and vision were integrated with state-of-the-art design for robot behavior in order to provide interactive tours and adaptive content to visitors. In our user evaluation study we aimed to gain insights in user experiences of and attitudes and responses towards this fully autonomous social robot. Such studies are important, because they provide information about how people interact with social robots outside a controlled setting. Invited as well as spontaneous visitors followed tours guided by FROG and were interviewed about their opinions and experiences. Our findings indicate that even if isolated technical features work perfectly in controlled settings, they might not work well in the integrated system, because naïve people interact with the system in an unforeseen manner.

Original language	English
Title of host publication	Social Robotics
Subtitle of host publication	7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings
Editors	Adriana Tapus, Elisabeth André, Jean-Claude Martin, François Ferland, Mehdi Ammi
Place of Publication	Switzerland
Publisher	Springer
Pages	317-326
Number of pages	10
ISBN (Electronic)	978-3-319-25554-5
ISBN (Print)	978-3-319-25553-8
DOIs	https://doi.org/10.1007/978-3-319-25554-5_32
Publication status	Published - 26 Oct 2015
Event	7th International Conference on Social Robotics, ICSR 2015: Individual Differences - Paris, France Duration: 26 Oct 2015 → 30 Oct 2015 Conference number: 7 http://www.icsoro.org/icsr2015/

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer International Publishing
Volume	9388
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	7th International Conference on Social Robotics, ICSR 2015
Abbreviated title	ICSR 2015
Country/Territory	France
City	Paris
Period	26/10/15 → 30/10/15
Internet address	http://www.icsoro.org/icsr2015/

Keywords

EWI-26509
EC Grant Agreement nr.: FP7/288235
EC Grant Agreement nr.: FP7/2007-2013
Robot guideInteraction design Real world evaluation User study
METIS-315061
Robot guide
User study
Real world evaluation
IR-98692
Interaction Design

Access to Document

10.1007/978-3-319-25554-5_32

Cite this

Karreman, D., Ludden, G., & Evers, V. (2015). Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild. In A. Tapus, E. André, J-C. Martin, F. Ferland, & M. Ammi (Eds.), Social Robotics: 7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings (pp. 317-326). (Lecture Notes in Computer Science; Vol. 9388). Springer. https://doi.org/10.1007/978-3-319-25554-5_32

Karreman, Daphne ; Ludden, Geke ; Evers, Vanessa . / Visiting cultural heritage with a tour guide robot : a user evaluation study in-the-wild. Social Robotics: 7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings. editor / Adriana Tapus ; Elisabeth André ; Jean-Claude Martin ; François Ferland ; Mehdi Ammi. Switzerland : Springer, 2015. pp. 317-326 (Lecture Notes in Computer Science).

@inproceedings{d2fc344feaaf4b0b9703fc33612e49e9,

title = "Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild",

abstract = "In this paper we present a user evaluation study on location at the Royal Alc{\'a}zar in Seville, Spain, with the fully autonomous tour guide robot FROG. In this robot, technological innovations in navigation and vision were integrated with state-of-the-art design for robot behavior in order to provide interactive tours and adaptive content to visitors. In our user evaluation study we aimed to gain insights in user experiences of and attitudes and responses towards this fully autonomous social robot. Such studies are important, because they provide information about how people interact with social robots outside a controlled setting. Invited as well as spontaneous visitors followed tours guided by FROG and were interviewed about their opinions and experiences. Our findings indicate that even if isolated technical features work perfectly in controlled settings, they might not work well in the integrated system, because na{\"i}ve people interact with the system in an unforeseen manner.",

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author = "Daphne Karreman and Geke Ludden and Vanessa Evers",

note = "eemcs-eprint-26509 ; 7th International Conference on Social Robotics, ICSR 2015 : Individual Differences, ICSR 2015 ; Conference date: 26-10-2015 Through 30-10-2015",

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Karreman, D, Ludden, G & Evers, V 2015, Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild. in A Tapus, E André, J-C Martin, F Ferland & M Ammi (eds), Social Robotics: 7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings. Lecture Notes in Computer Science, vol. 9388, Springer, Switzerland, pp. 317-326, 7th International Conference on Social Robotics, ICSR 2015, Paris, France, 26/10/15. https://doi.org/10.1007/978-3-319-25554-5_32

Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild. / Karreman, Daphne; Ludden, Geke ; Evers, Vanessa .
Social Robotics: 7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings. ed. / Adriana Tapus; Elisabeth André; Jean-Claude Martin; François Ferland; Mehdi Ammi. Switzerland: Springer, 2015. p. 317-326 (Lecture Notes in Computer Science; Vol. 9388).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Visiting cultural heritage with a tour guide robot

T2 - 7th International Conference on Social Robotics, ICSR 2015

AU - Karreman, Daphne

AU - Ludden, Geke

AU - Evers, Vanessa

N1 - Conference code: 7

PY - 2015/10/26

Y1 - 2015/10/26

N2 - In this paper we present a user evaluation study on location at the Royal Alcázar in Seville, Spain, with the fully autonomous tour guide robot FROG. In this robot, technological innovations in navigation and vision were integrated with state-of-the-art design for robot behavior in order to provide interactive tours and adaptive content to visitors. In our user evaluation study we aimed to gain insights in user experiences of and attitudes and responses towards this fully autonomous social robot. Such studies are important, because they provide information about how people interact with social robots outside a controlled setting. Invited as well as spontaneous visitors followed tours guided by FROG and were interviewed about their opinions and experiences. Our findings indicate that even if isolated technical features work perfectly in controlled settings, they might not work well in the integrated system, because naïve people interact with the system in an unforeseen manner.

AB - In this paper we present a user evaluation study on location at the Royal Alcázar in Seville, Spain, with the fully autonomous tour guide robot FROG. In this robot, technological innovations in navigation and vision were integrated with state-of-the-art design for robot behavior in order to provide interactive tours and adaptive content to visitors. In our user evaluation study we aimed to gain insights in user experiences of and attitudes and responses towards this fully autonomous social robot. Such studies are important, because they provide information about how people interact with social robots outside a controlled setting. Invited as well as spontaneous visitors followed tours guided by FROG and were interviewed about their opinions and experiences. Our findings indicate that even if isolated technical features work perfectly in controlled settings, they might not work well in the integrated system, because naïve people interact with the system in an unforeseen manner.

KW - EWI-26509

KW - EC Grant Agreement nr.: FP7/288235

KW - EC Grant Agreement nr.: FP7/2007-2013

KW - Robot guideInteraction design Real world evaluation User study

KW - METIS-315061

KW - Robot guide

KW - User study

KW - Real world evaluation

KW - IR-98692

KW - Interaction Design

U2 - 10.1007/978-3-319-25554-5_32

DO - 10.1007/978-3-319-25554-5_32

M3 - Conference contribution

SN - 978-3-319-25553-8

T3 - Lecture Notes in Computer Science

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EP - 326

BT - Social Robotics

A2 - Tapus, Adriana

A2 - André, Elisabeth

A2 - Martin, Jean-Claude

A2 - Ferland, François

A2 - Ammi, Mehdi

PB - Springer

CY - Switzerland

Y2 - 26 October 2015 through 30 October 2015

ER -

Karreman D, Ludden G , Evers V. Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild. In Tapus A, André E, Martin J-C, Ferland F, Ammi M, editors, Social Robotics: 7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings. Switzerland: Springer. 2015. p. 317-326. (Lecture Notes in Computer Science). doi: 10.1007/978-3-319-25554-5_32

Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild

Abstract

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Keywords

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