Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild

Daphne Karreman, Geke Ludden, Vanessa Evers

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    18 Citations (Scopus)
    13 Downloads (Pure)


    In this paper we present a user evaluation study on location at the Royal Alcázar in Seville, Spain, with the fully autonomous tour guide robot FROG. In this robot, technological innovations in navigation and vision were integrated with state-of-the-art design for robot behavior in order to provide interactive tours and adaptive content to visitors. In our user evaluation study we aimed to gain insights in user experiences of and attitudes and responses towards this fully autonomous social robot. Such studies are important, because they provide information about how people interact with social robots outside a controlled setting. Invited as well as spontaneous visitors followed tours guided by FROG and were interviewed about their opinions and experiences. Our findings indicate that even if isolated technical features work perfectly in controlled settings, they might not work well in the integrated system, because naïve people interact with the system in an unforeseen manner.
    Original languageEnglish
    Title of host publicationSocial Robotics
    Subtitle of host publication7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings
    EditorsAdriana Tapus, Elisabeth André, Jean-Claude Martin, François Ferland, Mehdi Ammi
    Place of PublicationSwitzerland
    Number of pages10
    ISBN (Electronic)978-3-319-25554-5
    ISBN (Print)978-3-319-25553-8
    Publication statusPublished - 26 Oct 2015
    Event7th International Conference on Social Robotics, ICSR 2015: Individual Differences - Paris, France
    Duration: 26 Oct 201530 Oct 2015
    Conference number: 7

    Publication series

    NameLecture Notes in Computer Science
    PublisherSpringer International Publishing
    ISSN (Print)0302-9743
    ISSN (Electronic)1611-3349


    Conference7th International Conference on Social Robotics, ICSR 2015
    Abbreviated titleICSR 2015
    Internet address


    • EWI-26509
    • EC Grant Agreement nr.: FP7/288235
    • EC Grant Agreement nr.: FP7/2007-2013
    • Robot guideInteraction design Real world evaluation User study
    • METIS-315061
    • Robot guide
    • User study
    • Real world evaluation
    • IR-98692
    • Interaction Design


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