Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild

Daphne Karreman, Geke Ludden, Vanessa Evers

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

12 Citations (Scopus)
11 Downloads (Pure)

Abstract

In this paper we present a user evaluation study on location at the Royal Alcázar in Seville, Spain, with the fully autonomous tour guide robot FROG. In this robot, technological innovations in navigation and vision were integrated with state-of-the-art design for robot behavior in order to provide interactive tours and adaptive content to visitors. In our user evaluation study we aimed to gain insights in user experiences of and attitudes and responses towards this fully autonomous social robot. Such studies are important, because they provide information about how people interact with social robots outside a controlled setting. Invited as well as spontaneous visitors followed tours guided by FROG and were interviewed about their opinions and experiences. Our findings indicate that even if isolated technical features work perfectly in controlled settings, they might not work well in the integrated system, because naïve people interact with the system in an unforeseen manner.
Original languageEnglish
Title of host publicationSocial Robotics
Subtitle of host publication7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings
EditorsAdriana Tapus, Elisabeth André, Jean-Claude Martin, François Ferland, Mehdi Ammi
Place of PublicationSwitzerland
PublisherSpringer
Pages317-326
Number of pages10
ISBN (Electronic)978-3-319-25554-5
ISBN (Print)978-3-319-25553-8
DOIs
Publication statusPublished - 26 Oct 2015
Event7th International Conference on Social Robotics, ICSR 2015: Individual Differences - Paris, France
Duration: 26 Oct 201530 Oct 2015
Conference number: 7
http://www.icsoro.org/icsr2015/

Publication series

NameLecture Notes in Computer Science
PublisherSpringer International Publishing
Volume9388
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference7th International Conference on Social Robotics, ICSR 2015
Abbreviated titleICSR 2015
CountryFrance
CityParis
Period26/10/1530/10/15
Internet address

Fingerprint

Robots
Navigation
Innovation

Keywords

  • EWI-26509
  • EC Grant Agreement nr.: FP7/288235
  • EC Grant Agreement nr.: FP7/2007-2013
  • Robot guideInteraction design Real world evaluation User study
  • METIS-315061
  • Robot guide
  • User study
  • Real world evaluation
  • IR-98692
  • Interaction Design

Cite this

Karreman, D., Ludden, G., & Evers, V. (2015). Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild. In A. Tapus, E. André, J-C. Martin, F. Ferland, & M. Ammi (Eds.), Social Robotics: 7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings (pp. 317-326). (Lecture Notes in Computer Science; Vol. 9388). Switzerland: Springer. https://doi.org/10.1007/978-3-319-25554-5_32
Karreman, Daphne ; Ludden, Geke ; Evers, Vanessa . / Visiting cultural heritage with a tour guide robot : a user evaluation study in-the-wild. Social Robotics: 7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings. editor / Adriana Tapus ; Elisabeth André ; Jean-Claude Martin ; François Ferland ; Mehdi Ammi. Switzerland : Springer, 2015. pp. 317-326 (Lecture Notes in Computer Science).
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abstract = "In this paper we present a user evaluation study on location at the Royal Alc{\'a}zar in Seville, Spain, with the fully autonomous tour guide robot FROG. In this robot, technological innovations in navigation and vision were integrated with state-of-the-art design for robot behavior in order to provide interactive tours and adaptive content to visitors. In our user evaluation study we aimed to gain insights in user experiences of and attitudes and responses towards this fully autonomous social robot. Such studies are important, because they provide information about how people interact with social robots outside a controlled setting. Invited as well as spontaneous visitors followed tours guided by FROG and were interviewed about their opinions and experiences. Our findings indicate that even if isolated technical features work perfectly in controlled settings, they might not work well in the integrated system, because na{\"i}ve people interact with the system in an unforeseen manner.",
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Karreman, D, Ludden, G & Evers, V 2015, Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild. in A Tapus, E André, J-C Martin, F Ferland & M Ammi (eds), Social Robotics: 7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings. Lecture Notes in Computer Science, vol. 9388, Springer, Switzerland, pp. 317-326, 7th International Conference on Social Robotics, ICSR 2015, Paris, France, 26/10/15. https://doi.org/10.1007/978-3-319-25554-5_32

Visiting cultural heritage with a tour guide robot : a user evaluation study in-the-wild. / Karreman, Daphne; Ludden, Geke; Evers, Vanessa .

Social Robotics: 7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings. ed. / Adriana Tapus; Elisabeth André; Jean-Claude Martin; François Ferland; Mehdi Ammi. Switzerland : Springer, 2015. p. 317-326 (Lecture Notes in Computer Science; Vol. 9388).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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Karreman D, Ludden G, Evers V. Visiting cultural heritage with a tour guide robot: a user evaluation study in-the-wild. In Tapus A, André E, Martin J-C, Ferland F, Ammi M, editors, Social Robotics: 7th International Conference, ICSR 2015, Paris, France, October 26-30, 2015, Proceedings. Switzerland: Springer. 2015. p. 317-326. (Lecture Notes in Computer Science). https://doi.org/10.1007/978-3-319-25554-5_32