Visual Description of Digital IT Consulting Services Using DITCOS-DN: Proposal and Evaluation of a Graphical Editor

Meikel Bode*, Maya Daneva, Marten J. van Sinderen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

1 Citation (Scopus)
9 Downloads (Pure)

Abstract

The digital transformation of the IT consulting domain recently gained momentum due to the Covid-19 pandemic. However, the range of IT consulting services that are fully digital is still very limited. Plus, there are no standardized and established methods for describing digital IT consulting services, nor there is any suitable tooling for digital IT consulting service provisioning. The present work aims to reduce this gap by contributing to establishing a well-defined approach to formally describing digital IT consulting services that could possibly be a candidate for standardization. Building upon (i) the ontology DITCOS-O, which provides the semantic basis for our approach, and (ii) the YAML-based description notation DITCOS-DN, which we leverage to describe digital IT consulting service models, we propose a graphical, web-based editor (called DITCOS-ModEd) to simplify service model maintenance. Following a design science based research process, we developed a prototype and empirically evaluated its applicability with the help of IT consultants. This first evaluation allowed us to identify some limitations and to plan specific improvements, both to the underlying artifacts DITCOS-O and DITCOS-DN, as well as to DITCOS-ModEd itself.

Original languageEnglish
Title of host publicationEnterprise Design, Operations, and Computing. EDOC 2022 Workshops
Subtitle of host publicationIDAMS, SoEA4EE, TEAR, EDOC Forum, Demonstrations Track and Doctoral Consortium, Bozen-Bolzano, Italy, October 4–7, 2022, Revised Selected Papers
EditorsTiago Prince Sales, Henderik A. Proper, Giancarlo Guizzardi, Marco Montali, Fabrizio Maria Maggi, Claudenir M. Fonseca
PublisherSpringer
Pages113-128
Number of pages16
ISBN (Electronic)978-3-031-26886-1
ISBN (Print)978-3-031-26885-4
DOIs
Publication statusPublished - 24 Feb 2023
EventWorkshop on Service-Oriented Enterprise Architecture for Enterprise Engineering, SoEA4EE 2022 - Bozen-Bolzano, Italy
Duration: 4 Oct 20227 Oct 2022

Publication series

NameLecture Notes in Business Information Processing
PublisherSpringer
Volume466
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Workshop

WorkshopWorkshop on Service-Oriented Enterprise Architecture for Enterprise Engineering, SoEA4EE 2022
Abbreviated titleSoEA4EE
Country/TerritoryItaly
CityBozen-Bolzano
Period4/10/227/10/22

Keywords

  • Consulting platform
  • Design science
  • Digital transformation
  • DITCOS-DN
  • DITCOS-ModEd
  • DITCOS-O
  • Graphical editor
  • IT consulting
  • Service description
  • Service ontology
  • Virtualization
  • YAML
  • 2024 OA procedure

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