Visual Description of Digital IT Consulting Services Using DITCOS-DN: Proposal and Evaluation of a Graphical Editor

Meikel Bode; Maya Daneva; Marten J. van Sinderen

doi:10.1007/978-3-031-26886-1_7

Visual Description of Digital IT Consulting Services Using DITCOS-DN: Proposal and Evaluation of a Graphical Editor

Meikel Bode^*, Maya Daneva, Marten J. van Sinderen

^*Corresponding author for this work

Semantics, Cybersecurity & Services

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

1 Citation (Scopus)

136 Downloads (Pure)

Abstract

The digital transformation of the IT consulting domain recently gained momentum due to the Covid-19 pandemic. However, the range of IT consulting services that are fully digital is still very limited. Plus, there are no standardized and established methods for describing digital IT consulting services, nor there is any suitable tooling for digital IT consulting service provisioning. The present work aims to reduce this gap by contributing to establishing a well-defined approach to formally describing digital IT consulting services that could possibly be a candidate for standardization. Building upon (i) the ontology DITCOS-O, which provides the semantic basis for our approach, and (ii) the YAML-based description notation DITCOS-DN, which we leverage to describe digital IT consulting service models, we propose a graphical, web-based editor (called DITCOS-ModEd) to simplify service model maintenance. Following a design science based research process, we developed a prototype and empirically evaluated its applicability with the help of IT consultants. This first evaluation allowed us to identify some limitations and to plan specific improvements, both to the underlying artifacts DITCOS-O and DITCOS-DN, as well as to DITCOS-ModEd itself.

Original language	English
Title of host publication	Enterprise Design, Operations, and Computing. EDOC 2022 Workshops
Subtitle of host publication	IDAMS, SoEA4EE, TEAR, EDOC Forum, Demonstrations Track and Doctoral Consortium, Bozen-Bolzano, Italy, October 4–7, 2022, Revised Selected Papers
Editors	Tiago Prince Sales, Henderik A. Proper, Giancarlo Guizzardi, Marco Montali, Fabrizio Maria Maggi, Claudenir M. Fonseca
Publisher	Springer
Pages	113-128
Number of pages	16
ISBN (Electronic)	978-3-031-26886-1
ISBN (Print)	978-3-031-26885-4
DOIs	https://doi.org/10.1007/978-3-031-26886-1_7
Publication status	Published - 24 Feb 2023
Event	Workshop on Service-Oriented Enterprise Architecture for Enterprise Engineering, SoEA4EE 2022 - Bozen-Bolzano, Italy Duration: 4 Oct 2022 → 7 Oct 2022

Publication series

Name	Lecture Notes in Business Information Processing
Publisher	Springer
Volume	466
ISSN (Print)	1865-1348
ISSN (Electronic)	1865-1356

Workshop

Workshop	Workshop on Service-Oriented Enterprise Architecture for Enterprise Engineering, SoEA4EE 2022
Abbreviated title	SoEA4EE
Country/Territory	Italy
City	Bozen-Bolzano
Period	4/10/22 → 7/10/22

Keywords

Consulting platform
Design science
Digital transformation
DITCOS-DN
DITCOS-ModEd
DITCOS-O
Graphical editor
IT consulting
Service description
Service ontology
Virtualization
YAML
2024 OA procedure

Access to Document

10.1007/978-3-031-26886-1_7

ArticleFinal published version, 643 KBLicence: Taverne

Cite this

Bode, M., Daneva, M., & van Sinderen, M. J. (2023). Visual Description of Digital IT Consulting Services Using DITCOS-DN: Proposal and Evaluation of a Graphical Editor. In T. P. Sales, H. A. Proper, G. Guizzardi, M. Montali, F. M. Maggi, & C. M. Fonseca (Eds.), Enterprise Design, Operations, and Computing. EDOC 2022 Workshops: IDAMS, SoEA4EE, TEAR, EDOC Forum, Demonstrations Track and Doctoral Consortium, Bozen-Bolzano, Italy, October 4–7, 2022, Revised Selected Papers (pp. 113-128). (Lecture Notes in Business Information Processing; Vol. 466). Springer. https://doi.org/10.1007/978-3-031-26886-1_7

Bode, Meikel ; Daneva, Maya ; van Sinderen, Marten J. / Visual Description of Digital IT Consulting Services Using DITCOS-DN : Proposal and Evaluation of a Graphical Editor. Enterprise Design, Operations, and Computing. EDOC 2022 Workshops: IDAMS, SoEA4EE, TEAR, EDOC Forum, Demonstrations Track and Doctoral Consortium, Bozen-Bolzano, Italy, October 4–7, 2022, Revised Selected Papers. editor / Tiago Prince Sales ; Henderik A. Proper ; Giancarlo Guizzardi ; Marco Montali ; Fabrizio Maria Maggi ; Claudenir M. Fonseca. Springer, 2023. pp. 113-128 (Lecture Notes in Business Information Processing).

@inproceedings{d0e27934b5c44e19954867454e7671c3,

title = "Visual Description of Digital IT Consulting Services Using DITCOS-DN: Proposal and Evaluation of a Graphical Editor",

abstract = "The digital transformation of the IT consulting domain recently gained momentum due to the Covid-19 pandemic. However, the range of IT consulting services that are fully digital is still very limited. Plus, there are no standardized and established methods for describing digital IT consulting services, nor there is any suitable tooling for digital IT consulting service provisioning. The present work aims to reduce this gap by contributing to establishing a well-defined approach to formally describing digital IT consulting services that could possibly be a candidate for standardization. Building upon (i) the ontology DITCOS-O, which provides the semantic basis for our approach, and (ii) the YAML-based description notation DITCOS-DN, which we leverage to describe digital IT consulting service models, we propose a graphical, web-based editor (called DITCOS-ModEd) to simplify service model maintenance. Following a design science based research process, we developed a prototype and empirically evaluated its applicability with the help of IT consultants. This first evaluation allowed us to identify some limitations and to plan specific improvements, both to the underlying artifacts DITCOS-O and DITCOS-DN, as well as to DITCOS-ModEd itself.",

keywords = "Consulting platform, Design science, Digital transformation, DITCOS-DN, DITCOS-ModEd, DITCOS-O, Graphical editor, IT consulting, Service description, Service ontology, Virtualization, YAML, 2024 OA procedure",

author = "Meikel Bode and Maya Daneva and {van Sinderen}, {Marten J.}",

note = "Publisher Copyright: {\textcopyright} 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.; Workshop on Service-Oriented Enterprise Architecture for Enterprise Engineering, SoEA4EE 2022, SoEA4EE ; Conference date: 04-10-2022 Through 07-10-2022",

year = "2023",

month = feb,

day = "24",

doi = "10.1007/978-3-031-26886-1_7",

language = "English",

isbn = "978-3-031-26885-4",

series = "Lecture Notes in Business Information Processing",

publisher = "Springer",

pages = "113--128",

editor = "Sales, {Tiago Prince} and Proper, {Henderik A.} and Giancarlo Guizzardi and Marco Montali and Maggi, {Fabrizio Maria} and Fonseca, {Claudenir M.}",

booktitle = "Enterprise Design, Operations, and Computing. EDOC 2022 Workshops",

address = "Germany",

}

Bode, M , Daneva, M & van Sinderen, MJ 2023, Visual Description of Digital IT Consulting Services Using DITCOS-DN: Proposal and Evaluation of a Graphical Editor. in TP Sales, HA Proper, G Guizzardi, M Montali, FM Maggi & CM Fonseca (eds), Enterprise Design, Operations, and Computing. EDOC 2022 Workshops: IDAMS, SoEA4EE, TEAR, EDOC Forum, Demonstrations Track and Doctoral Consortium, Bozen-Bolzano, Italy, October 4–7, 2022, Revised Selected Papers. Lecture Notes in Business Information Processing, vol. 466, Springer, pp. 113-128, Workshop on Service-Oriented Enterprise Architecture for Enterprise Engineering, SoEA4EE 2022, Bozen-Bolzano, Italy, 4/10/22. https://doi.org/10.1007/978-3-031-26886-1_7

Visual Description of Digital IT Consulting Services Using DITCOS-DN: Proposal and Evaluation of a Graphical Editor. / Bode, Meikel ; Daneva, Maya ; van Sinderen, Marten J.
Enterprise Design, Operations, and Computing. EDOC 2022 Workshops: IDAMS, SoEA4EE, TEAR, EDOC Forum, Demonstrations Track and Doctoral Consortium, Bozen-Bolzano, Italy, October 4–7, 2022, Revised Selected Papers. ed. / Tiago Prince Sales; Henderik A. Proper; Giancarlo Guizzardi; Marco Montali; Fabrizio Maria Maggi; Claudenir M. Fonseca. Springer, 2023. p. 113-128 (Lecture Notes in Business Information Processing; Vol. 466).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

TY - GEN

T1 - Visual Description of Digital IT Consulting Services Using DITCOS-DN

T2 - Workshop on Service-Oriented Enterprise Architecture for Enterprise Engineering, SoEA4EE 2022

AU - Bode, Meikel

AU - Daneva, Maya

AU - van Sinderen, Marten J.

PY - 2023/2/24

Y1 - 2023/2/24

N2 - The digital transformation of the IT consulting domain recently gained momentum due to the Covid-19 pandemic. However, the range of IT consulting services that are fully digital is still very limited. Plus, there are no standardized and established methods for describing digital IT consulting services, nor there is any suitable tooling for digital IT consulting service provisioning. The present work aims to reduce this gap by contributing to establishing a well-defined approach to formally describing digital IT consulting services that could possibly be a candidate for standardization. Building upon (i) the ontology DITCOS-O, which provides the semantic basis for our approach, and (ii) the YAML-based description notation DITCOS-DN, which we leverage to describe digital IT consulting service models, we propose a graphical, web-based editor (called DITCOS-ModEd) to simplify service model maintenance. Following a design science based research process, we developed a prototype and empirically evaluated its applicability with the help of IT consultants. This first evaluation allowed us to identify some limitations and to plan specific improvements, both to the underlying artifacts DITCOS-O and DITCOS-DN, as well as to DITCOS-ModEd itself.

AB - The digital transformation of the IT consulting domain recently gained momentum due to the Covid-19 pandemic. However, the range of IT consulting services that are fully digital is still very limited. Plus, there are no standardized and established methods for describing digital IT consulting services, nor there is any suitable tooling for digital IT consulting service provisioning. The present work aims to reduce this gap by contributing to establishing a well-defined approach to formally describing digital IT consulting services that could possibly be a candidate for standardization. Building upon (i) the ontology DITCOS-O, which provides the semantic basis for our approach, and (ii) the YAML-based description notation DITCOS-DN, which we leverage to describe digital IT consulting service models, we propose a graphical, web-based editor (called DITCOS-ModEd) to simplify service model maintenance. Following a design science based research process, we developed a prototype and empirically evaluated its applicability with the help of IT consultants. This first evaluation allowed us to identify some limitations and to plan specific improvements, both to the underlying artifacts DITCOS-O and DITCOS-DN, as well as to DITCOS-ModEd itself.

KW - Consulting platform

KW - Design science

KW - Digital transformation

KW - DITCOS-DN

KW - DITCOS-ModEd

KW - DITCOS-O

KW - Graphical editor

KW - IT consulting

KW - Service description

KW - Service ontology

KW - Virtualization

KW - YAML

KW - 2024 OA procedure

U2 - 10.1007/978-3-031-26886-1_7

DO - 10.1007/978-3-031-26886-1_7

M3 - Conference contribution

AN - SCOPUS:85149857379

SN - 978-3-031-26885-4

T3 - Lecture Notes in Business Information Processing

SP - 113

EP - 128

BT - Enterprise Design, Operations, and Computing. EDOC 2022 Workshops

A2 - Sales, Tiago Prince

A2 - Proper, Henderik A.

A2 - Guizzardi, Giancarlo

A2 - Montali, Marco

A2 - Maggi, Fabrizio Maria

A2 - Fonseca, Claudenir M.

PB - Springer

Y2 - 4 October 2022 through 7 October 2022

ER -

Bode M , Daneva M , van Sinderen MJ. Visual Description of Digital IT Consulting Services Using DITCOS-DN: Proposal and Evaluation of a Graphical Editor. In Sales TP, Proper HA, Guizzardi G, Montali M, Maggi FM, Fonseca CM, editors, Enterprise Design, Operations, and Computing. EDOC 2022 Workshops: IDAMS, SoEA4EE, TEAR, EDOC Forum, Demonstrations Track and Doctoral Consortium, Bozen-Bolzano, Italy, October 4–7, 2022, Revised Selected Papers. Springer. 2023. p. 113-128. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-031-26886-1_7