Visualizations of social networks as support for stakeholder management within construction projects

Thomas Schonk, Timo Hartmann, Vedran Zerjav

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    Abstract

    Engaging the right stakeholders at the right time is a key factor to successfully complete a construction project. However, the decision which stakeholders to engage within a project can often be difficult. This research looks into the applicability of visualizations of Social Networks as a tool to support project managers to decide which stakeholders to engage and with consecutively engaging these chosen stakeholders. To provide empirical evidence for the utility of Social Network Analysis, we conducted a case study on a public-private redevelopment project in the Netherlands. The findings from this case study show that representations of social networks give project managers a quick overview of the cliques, key players, and the general position of stakeholders in the social project network. This overview helped the project managers to identify which stakeholders to engage. At the same time, our findings show that visual representations of social networks help to engage stakeholders by giving them clear insights into their respective position in the social project network. Overall, the study illustrates the utility of social network visualizations to understand and engage stakeholders on public-private construction and design projects.
    Original languageEnglish
    Title of host publicationMISBE2011
    Subtitle of host publicationProceedings of the international conference on management and innovation for a sustainable built environment, 19-23 June 2011, Amsterdam, the Netherlands
    EditorsJ.W.F. Wamelink, R.P. Geraedts, L. Volker
    Place of PublicationDelft, the Netherlands
    PublisherDelft University of Technology
    Number of pages13
    ISBN (Print)9789052693958
    Publication statusPublished - 23 Jun 2011
    EventInternational Conference on Management and Innovation for a Sustainable Built Environment, MISBE 2011 - Amsterdam, Netherlands
    Duration: 19 Jun 201123 Jun 2011

    Conference

    ConferenceInternational Conference on Management and Innovation for a Sustainable Built Environment, MISBE 2011
    Abbreviated titleMISBE
    CountryNetherlands
    CityAmsterdam
    Period19/06/1123/06/11

    Keywords

    • Social network analysis
    • Stakeholder engagement
    • Public-private construction

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