Watch Out for the Preview: An experimental investigation about the relation of feedback and usability

Daniela Reddig, Joyce Karreman, Thea van der Geest

Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional

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Abstract

As time moves on, a trend crystallizes that sets new requirements on content management systems. The circle of users shifts from a small technically experienced group to a large network of inexperienced editors. Literature stresses that a higher need for usability is present if personnel with a low grade of human computer interaction expertise is using a system. But how can system designers accomplish a high level of usability? This study suggests a preview as an important factor for strengthening the usability (effectiveness, efficiency and satisfaction) of a content management system. The findings of this study support the hypothesis: the results showed that a preview enhances the userspsila satisfaction with the system. Moreover, the study shows that the userspsila confidence to be able to work with the system is an important factor; the results showed positive correlations between confidence and satisfaction and between confidence and effectiveness.
Original languageUndefined
Title of host publicationProceedings IEEE Profesionaal Communicatoin Conference (IPCC)
Place of PublicationMontreal Canada
Pages-
Publication statusPublished - 1 Jul 2008
EventIEEE International Professional Communication Conference, IPCC 2008 - Montreal, Canada
Duration: 13 Jul 200816 Jul 2008

Conference

ConferenceIEEE International Professional Communication Conference, IPCC 2008
CountryCanada
CityMontreal
Period13/07/0816/07/08

Keywords

  • IR-61644
  • METIS-253637
  • users satisfaction
  • inexperienced users
  • users confidence level
  • content management system
  • content management
  • Human computer interaction
  • User interfaces
  • Usability
  • Web site design

Cite this

Reddig, D., Karreman, J., & van der Geest, T. (2008). Watch Out for the Preview: An experimental investigation about the relation of feedback and usability. In Proceedings IEEE Profesionaal Communicatoin Conference (IPCC) (pp. -). Montreal Canada.