Watch Out for the Preview: An experimental investigation about the relation of feedback and usability

Daniela Reddig, Joyce Karreman, Thea van der Geest

Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional

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As time moves on, a trend crystallizes that sets new requirements on content management systems. The circle of users shifts from a small technically experienced group to a large network of inexperienced editors. Literature stresses that a higher need for usability is present if personnel with a low grade of human computer interaction expertise is using a system. But how can system designers accomplish a high level of usability? This study suggests a preview as an important factor for strengthening the usability (effectiveness, efficiency and satisfaction) of a content management system. The findings of this study support the hypothesis: the results showed that a preview enhances the userspsila satisfaction with the system. Moreover, the study shows that the userspsila confidence to be able to work with the system is an important factor; the results showed positive correlations between confidence and satisfaction and between confidence and effectiveness.
Original languageUndefined
Title of host publicationProceedings IEEE Profesionaal Communicatoin Conference (IPCC)
Place of PublicationMontreal Canada
Publication statusPublished - 1 Jul 2008
EventIEEE International Professional Communication Conference, IPCC 2008 - Montreal, Canada
Duration: 13 Jul 200816 Jul 2008


ConferenceIEEE International Professional Communication Conference, IPCC 2008


  • IR-61644
  • METIS-253637
  • users satisfaction
  • inexperienced users
  • users confidence level
  • content management system
  • content management
  • Human computer interaction
  • User interfaces
  • Usability
  • Web site design

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