Watch out for the preview: The effects of a preview on the usability of a Content Management System and on the users' confidence level

Daniela Reddig*, Joyce Karreman, Thea Van Der Geest

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

1 Citation (Scopus)

Abstract

As time moves on, a trend crystallizes that sets new requirements on Content Management Systems. The circle of users shifts from a small technically experienced group to a large network of inexperienced editors. Literature stresses that a higher need for usability is present if personnel with a low grade of human computer interaction expertise is using a system. But how can system designers accomplish a high level of usability? This study suggests a preview as an important factor for strengthening the usability (effectiveness, efficiency and satisfaction) of a Content Management System. The findings of this study support the hypothesis: the results showed that a preview enhances the users' satisfaction with the system. Moreover, the study shows that the users' confidence to be able to work with the system is an important factor; the results showed positive correlations between confidence and satisfaction and between confidence and effectiveness.

Original languageEnglish
Title of host publication2008 IEEE International on Professional Communication Conference, IPCC
Place of PublicationPiscataway, NJ
PublisherIEEE
Number of pages7
ISBN (Print)978-1-4244-2086-5
Publication statusPublished - 2008
Event2008 IEEE International on Professional Communication Conference, IPCC - Montreal, Canada
Duration: 13 Jul 200816 Jul 2008

Conference

Conference2008 IEEE International on Professional Communication Conference, IPCC
Abbreviated titleIPCC
CountryCanada
CityMontreal
Period13/07/0816/07/08

Keywords

  • Inexperienced users
  • Usability
  • Web site design

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