Abstract
As time moves on, a trend crystallizes that sets new requirements on Content Management Systems. The circle of users shifts from a small technically experienced group to a large network of inexperienced editors. Literature stresses that a higher need for usability is present if personnel with a low grade of human computer interaction expertise is using a system. But how can system designers accomplish a high level of usability? This study suggests a preview as an important factor for strengthening the usability (effectiveness, efficiency and satisfaction) of a Content Management System. The findings of this study support the hypothesis: the results showed that a preview enhances the users' satisfaction with the system. Moreover, the study shows that the users' confidence to be able to work with the system is an important factor; the results showed positive correlations between confidence and satisfaction and between confidence and effectiveness.
| Original language | English |
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| Title of host publication | 2008 IEEE International on Professional Communication Conference, IPCC |
| Place of Publication | Piscataway, NJ |
| Publisher | IEEE |
| Number of pages | 7 |
| ISBN (Print) | 978-1-4244-2086-5 |
| Publication status | Published - 2008 |
| Event | 2008 IEEE International on Professional Communication Conference, IPCC - Montreal, Canada Duration: 13 Jul 2008 → 16 Jul 2008 |
Conference
| Conference | 2008 IEEE International on Professional Communication Conference, IPCC |
|---|---|
| Abbreviated title | IPCC |
| Country | Canada |
| City | Montreal |
| Period | 13/07/08 → 16/07/08 |
Keywords
- Inexperienced users
- Usability
- Web site design