Abstract
As time moves on, a trend crystallizes that sets new requirements on Content Management Systems. The circle of users shifts from a small technically experienced group to a large network of inexperienced editors. Literature stresses that a higher need for usability is present if personnel with a low grade of human computer interaction expertise is using a system. But how can system designers accomplish a high level of usability? This study suggests a preview as an important factor for strengthening the usability (effectiveness, efficiency and satisfaction) of a Content Management System. The findings of this study support the hypothesis: the results showed that a preview enhances the users' satisfaction with the system. Moreover, the study shows that the users' confidence to be able to work with the system is an important factor; the results showed positive correlations between confidence and satisfaction and between confidence and effectiveness.
Original language | English |
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Title of host publication | 2008 IEEE International on Professional Communication Conference, IPCC |
Place of Publication | Piscataway, NJ |
Publisher | IEEE |
Number of pages | 7 |
ISBN (Print) | 978-1-4244-2086-5 |
Publication status | Published - 2008 |
Event | 2008 IEEE International on Professional Communication Conference, IPCC - Montreal, Canada Duration: 13 Jul 2008 → 16 Jul 2008 |
Conference
Conference | 2008 IEEE International on Professional Communication Conference, IPCC |
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Abbreviated title | IPCC |
Country/Territory | Canada |
City | Montreal |
Period | 13/07/08 → 16/07/08 |
Keywords
- Inexperienced users
- Usability
- Web site design