Website Evaluation Questionnaire: Development of a Research-Based Tool for Evaluating Informational Websites

Sanne Elling, Leo Lentz, Menno de Jong

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

51 Citations (Scopus)
790 Downloads (Pure)

Abstract

Online questionnaires are frequently used to monitor the quality of municipal and other governmental websites. In the present situation, many government organizations seem to reinvent the wheel and develop their own questionnaire. This leads to the undesirable situation that website quality is often assessed with instruments that are not comparable with each other and are not empirically validated. This article presents a generic Website Evaluation Questionnaire (WEQ) for the evaluation of informational websites. The WEQ was developed on the basis of the literature on usability and user satisfaction and was tested and revised in several rounds. This has resulted in a reliable questionnaire measuring clearly distinct quality dimensions of informational websites. The WEQ can be used by governmental organizations for evaluating their websites and for benchmarking their results against each other.
Original languageEnglish
Title of host publicationElectronic Goverment
Subtitle of host publication6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007, Proceedings
EditorsMaria A. Wimmer, Jochen Scholl, Åke Grönlund
Place of PublicationBerlin, Heidelberg
PublisherSpringer
Pages293-304
Number of pages12
ISBN (Electronic)978-3-540-74444-3
ISBN (Print)978-3-540-74443-6
DOIs
Publication statusPublished - 2007
Event6th International Conference on Electronic Government, EGOV 2007 - Regensburg, Germany
Duration: 3 Sept 20077 Sept 2007
Conference number: 6

Publication series

NameLecture Notes in Computer Science
PublisherSpringer
Volume4656
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference6th International Conference on Electronic Government, EGOV 2007
Abbreviated titleEGOV
Country/TerritoryGermany
CityRegensburg
Period3/09/077/09/07

Keywords

  • 2023 OA procedure

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