Abstract
Online questionnaires are frequently used to monitor the quality of municipal and other governmental websites. In the present situation, many government organizations seem to reinvent the wheel and develop their own questionnaire. This leads to the undesirable situation that website quality is often assessed with instruments that are not comparable with each other and are not empirically validated. This article presents a generic Website Evaluation Questionnaire (WEQ) for the evaluation of informational websites. The WEQ was developed on the basis of the literature on usability and user satisfaction and was tested and revised in several rounds. This has resulted in a reliable questionnaire measuring clearly distinct quality dimensions of informational websites. The WEQ can be used by governmental organizations for evaluating their websites and for benchmarking their results against each other.
| Original language | English |
|---|---|
| Title of host publication | Electronic Goverment |
| Subtitle of host publication | 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007, Proceedings |
| Editors | Maria A. Wimmer, Jochen Scholl, Åke Grönlund |
| Place of Publication | Berlin, Heidelberg |
| Publisher | Springer |
| Pages | 293-304 |
| Number of pages | 12 |
| ISBN (Electronic) | 978-3-540-74444-3 |
| ISBN (Print) | 978-3-540-74443-6 |
| DOIs | |
| Publication status | Published - 2007 |
| Event | 6th International Conference on Electronic Government, EGOV 2007 - Regensburg, Germany Duration: 3 Sept 2007 → 7 Sept 2007 Conference number: 6 |
Publication series
| Name | Lecture Notes in Computer Science |
|---|---|
| Publisher | Springer |
| Volume | 4656 |
| ISSN (Print) | 0302-9743 |
| ISSN (Electronic) | 1611-3349 |
Conference
| Conference | 6th International Conference on Electronic Government, EGOV 2007 |
|---|---|
| Abbreviated title | EGOV |
| Country/Territory | Germany |
| City | Regensburg |
| Period | 3/09/07 → 7/09/07 |
Keywords
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