What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study

Aizhan Tursunbayeva*, Raluca Bunduchi, Massimo Franco, Claudia Pagliari

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

1 Citation (Scopus)

Abstract

Introducing IT-enabled transformational change in the public sector can be complex and challenging. Documentary analysis and in-depth interviews were used to study the introduction of a Human Resource Information System (HRIS) in one Italian regional healthcare organisation (RHO). Drawing on existing HRIS benefit models, we examined the types of benefit envisaged by different stakeholders and how these were realised in practice, along with unintended outcomes. Analysis revealed that the RHO had derived value from the implementation project, whilst demonstrating variations in expected and realised benefits between different categories of employee and co-dependencies between different types of benefit. We propose an extended and empirically-informed model of expected and realized benefits from HRIS in health organizations, which takes account of these interdependencies and differences.

Original languageEnglish
Title of host publicationOrganizing for Digital Innovation
Subtitle of host publicationAt the Interface Between Social Media, Human Behavior and Inclusion
PublisherSpringer Heidelberg
Pages39-48
Number of pages10
ISBN (Electronic)978-3-319-90500-6
DOIs
Publication statusPublished - 2019
Externally publishedYes
Event14th Conference of the Italian Chapter of AIS, itAIS 2017 - University of Milano Bicocca, Milan, Italy
Duration: 6 Oct 20177 Oct 2017
Conference number: 14

Publication series

NameLecture Notes in Information Systems and Organisation
Volume27
ISSN (Print)2195-4968
ISSN (Electronic)2195-4976

Conference

Conference14th Conference of the Italian Chapter of AIS, itAIS 2017
Abbreviated titleitAIS
CountryItaly
CityMilan
Period6/10/177/10/17

Keywords

  • Benefits
  • Human resource information systems
  • Human resource management
  • Information systems

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