Abstract
| Original language | English |
|---|---|
| Title of host publication | Electronic Government |
| Editors | Maria A. Wimmer, Jochen Scholl, Åke Grönlund |
| Place of Publication | Berlin |
| Publisher | Springer |
| Pages | 269-280 |
| Number of pages | 12 |
| ISBN (Print) | 0302-9743 |
| DOIs | |
| Publication status | Published - 3 Sep 2007 |
| Event | 6th International Conference on Electronic Government, EGOV 2007 - Regensburg, Germany Duration: 3 Sep 2007 → 7 Sep 2007 Conference number: 6 |
Publication series
| Name | Lecture notes in computer science |
|---|---|
| Publisher | Springer |
| Volume | 4654 |
| ISSN (Print) | 0302-9743 |
| ISSN (Electronic) | 1611-3349 |
Conference
| Conference | 6th International Conference on Electronic Government, EGOV 2007 |
|---|---|
| Abbreviated title | EGOV |
| Country | Germany |
| City | Regensburg |
| Period | 3/09/07 → 7/09/07 |
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Keywords
- METIS-244438
- IR-59781
Cite this
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Where to go in the near future: diverging perspectives on online public service delivery. / van Deursen, Alexander Johannes Aloysius Maria.
Electronic Government. ed. / Maria A. Wimmer; Jochen Scholl; Åke Grönlund. Berlin : Springer, 2007. p. 269-280 (Lecture notes in computer science; Vol. 4654).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review
TY - GEN
T1 - Where to go in the near future: diverging perspectives on online public service delivery
AU - van Deursen, Alexander Johannes Aloysius Maria
PY - 2007/9/3
Y1 - 2007/9/3
N2 - Although the electronic government is under heavy development, a clear vision doesn’t seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens’ desires. Opinions about channel approaches and ‘trigger services’ appeared to vary. Furthermore, the respondents didn’t agree on the number of contact moments between citizen and government, had different opinions about digital skills, pled for various designs of the electronic government and placed the responsibility for electronic service delivery in different hands. Conclusion is that there is a lack of concepts on how to do things. Everybody talks about eGovernment, but all have different interpretations.
AB - Although the electronic government is under heavy development, a clear vision doesn’t seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens’ desires. Opinions about channel approaches and ‘trigger services’ appeared to vary. Furthermore, the respondents didn’t agree on the number of contact moments between citizen and government, had different opinions about digital skills, pled for various designs of the electronic government and placed the responsibility for electronic service delivery in different hands. Conclusion is that there is a lack of concepts on how to do things. Everybody talks about eGovernment, but all have different interpretations.
KW - METIS-244438
KW - IR-59781
U2 - 10.1007/978-3-540-74444-3_13
DO - 10.1007/978-3-540-74444-3_13
M3 - Conference contribution
SN - 0302-9743
T3 - Lecture notes in computer science
SP - 269
EP - 280
BT - Electronic Government
A2 - Wimmer, Maria A.
A2 - Scholl, Jochen
A2 - Grönlund, Åke
PB - Springer
CY - Berlin
ER -