Where to go in the near future: diverging perspectives on online public service delivery

Alexander Johannes Aloysius Maria van Deursen

doi:10.1007/978-3-540-74444-3_13

Where to go in the near future: diverging perspectives on online public service delivery

Alexander Johannes Aloysius Maria van Deursen

Faculty of Behavioural, Management and Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

9 Citations (Scopus)

78 Downloads (Pure)

Abstract

Although the electronic government is under heavy development, a clear vision doesn’t seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens’ desires. Opinions about channel approaches and ‘trigger services’ appeared to vary. Furthermore, the respondents didn’t agree on the number of contact moments between citizen and government, had different opinions about digital skills, pled for various designs of the electronic government and placed the responsibility for electronic service delivery in different hands. Conclusion is that there is a lack of concepts on how to do things. Everybody talks about eGovernment, but all have different interpretations.

Original language	English
Title of host publication	Electronic Government
Editors	Maria A. Wimmer, Jochen Scholl, Åke Grönlund
Place of Publication	Berlin
Publisher	Springer
Pages	269-280
Number of pages	12
ISBN (Print)	0302-9743
DOIs	https://doi.org/10.1007/978-3-540-74444-3_13
Publication status	Published - 3 Sep 2007
Event	6th International Conference on Electronic Government, EGOV 2007 - Regensburg, Germany Duration: 3 Sep 2007 → 7 Sep 2007 Conference number: 6

Publication series

Name	Lecture notes in computer science
Publisher	Springer
Volume	4654
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	6th International Conference on Electronic Government, EGOV 2007
Abbreviated title	EGOV
Country	Germany
City	Regensburg
Period	3/09/07 → 7/09/07

Keywords

METIS-244438
IR-59781

Access to Document

10.1007/978-3-540-74444-3_13

VDeursen07where
open

Cite this

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title = "Where to go in the near future: diverging perspectives on online public service delivery",

abstract = "Although the electronic government is under heavy development, a clear vision doesn{\textquoteright}t seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens{\textquoteright} desires. Opinions about channel approaches and {\textquoteleft}trigger services{\textquoteright} appeared to vary. Furthermore, the respondents didn{\textquoteright}t agree on the number of contact moments between citizen and government, had different opinions about digital skills, pled for various designs of the electronic government and placed the responsibility for electronic service delivery in different hands. Conclusion is that there is a lack of concepts on how to do things. Everybody talks about eGovernment, but all have different interpretations.",

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author = "{van Deursen}, {Alexander Johannes Aloysius Maria}",

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doi = "10.1007/978-3-540-74444-3_13",

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editor = "Wimmer, {Maria A.} and Jochen Scholl and {\AA}ke Gr{\"o}nlund",

booktitle = "Electronic Government",

address = "Netherlands",

note = "6th International Conference on Electronic Government, EGOV 2007, EGOV ; Conference date: 03-09-2007 Through 07-09-2007",

}

van Deursen, AJAM 2007, Where to go in the near future: diverging perspectives on online public service delivery. in MA Wimmer, J Scholl & Å Grönlund (eds), Electronic Government. Lecture notes in computer science, vol. 4654, Springer, Berlin, pp. 269-280, 6th International Conference on Electronic Government, EGOV 2007, Regensburg, Germany, 3/09/07. https://doi.org/10.1007/978-3-540-74444-3_13

Where to go in the near future: diverging perspectives on online public service delivery. / van Deursen, Alexander Johannes Aloysius Maria.

Electronic Government. ed. / Maria A. Wimmer; Jochen Scholl; Åke Grönlund. Berlin : Springer, 2007. p. 269-280 (Lecture notes in computer science; Vol. 4654).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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N2 - Although the electronic government is under heavy development, a clear vision doesn’t seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens’ desires. Opinions about channel approaches and ‘trigger services’ appeared to vary. Furthermore, the respondents didn’t agree on the number of contact moments between citizen and government, had different opinions about digital skills, pled for various designs of the electronic government and placed the responsibility for electronic service delivery in different hands. Conclusion is that there is a lack of concepts on how to do things. Everybody talks about eGovernment, but all have different interpretations.

AB - Although the electronic government is under heavy development, a clear vision doesn’t seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens’ desires. Opinions about channel approaches and ‘trigger services’ appeared to vary. Furthermore, the respondents didn’t agree on the number of contact moments between citizen and government, had different opinions about digital skills, pled for various designs of the electronic government and placed the responsibility for electronic service delivery in different hands. Conclusion is that there is a lack of concepts on how to do things. Everybody talks about eGovernment, but all have different interpretations.

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Y2 - 3 September 2007 through 7 September 2007

ER -

Where to go in the near future: diverging perspectives on online public service delivery

Abstract

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Keywords

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