Where to go in the near future: diverging perspectives on online public service delivery

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

8 Citations (Scopus)
45 Downloads (Pure)

Abstract

Although the electronic government is under heavy development, a clear vision doesn’t seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens’ desires. Opinions about channel approaches and ‘trigger services’ appeared to vary. Furthermore, the respondents didn’t agree on the number of contact moments between citizen and government, had different opinions about digital skills, pled for various designs of the electronic government and placed the responsibility for electronic service delivery in different hands. Conclusion is that there is a lack of concepts on how to do things. Everybody talks about eGovernment, but all have different interpretations.
Original languageEnglish
Title of host publicationElectronic Government
EditorsMaria A. Wimmer, Jochen Scholl, Åke Grönlund
Place of PublicationBerlin
PublisherSpringer
Pages269-280
Number of pages12
ISBN (Print)0302-9743
DOIs
Publication statusPublished - 3 Sep 2007
Event6th International Conference on Electronic Government, EGOV 2007 - Regensburg, Germany
Duration: 3 Sep 20077 Sep 2007
Conference number: 6

Publication series

NameLecture notes in computer science
PublisherSpringer
Volume4654
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference6th International Conference on Electronic Government, EGOV 2007
Abbreviated titleEGOV
CountryGermany
CityRegensburg
Period3/09/077/09/07

Fingerprint

future perspective
electronic government
public service
electronics
citizen
interpretation
interview
Netherlands
contact
leader
responsibility
lack

Keywords

  • METIS-244438
  • IR-59781

Cite this

van Deursen, A. J. A. M. (2007). Where to go in the near future: diverging perspectives on online public service delivery. In M. A. Wimmer, J. Scholl, & Å. Grönlund (Eds.), Electronic Government (pp. 269-280). (Lecture notes in computer science; Vol. 4654). Berlin: Springer. https://doi.org/10.1007/978-3-540-74444-3_13
van Deursen, Alexander Johannes Aloysius Maria. / Where to go in the near future: diverging perspectives on online public service delivery. Electronic Government. editor / Maria A. Wimmer ; Jochen Scholl ; Åke Grönlund. Berlin : Springer, 2007. pp. 269-280 (Lecture notes in computer science).
@inproceedings{bf43c9d1281e4c6bb0517a95f321f8c9,
title = "Where to go in the near future: diverging perspectives on online public service delivery",
abstract = "Although the electronic government is under heavy development, a clear vision doesn’t seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens’ desires. Opinions about channel approaches and ‘trigger services’ appeared to vary. Furthermore, the respondents didn’t agree on the number of contact moments between citizen and government, had different opinions about digital skills, pled for various designs of the electronic government and placed the responsibility for electronic service delivery in different hands. Conclusion is that there is a lack of concepts on how to do things. Everybody talks about eGovernment, but all have different interpretations.",
keywords = "METIS-244438, IR-59781",
author = "{van Deursen}, {Alexander Johannes Aloysius Maria}",
year = "2007",
month = "9",
day = "3",
doi = "10.1007/978-3-540-74444-3_13",
language = "English",
isbn = "0302-9743",
series = "Lecture notes in computer science",
publisher = "Springer",
pages = "269--280",
editor = "Wimmer, {Maria A.} and Jochen Scholl and {\AA}ke Gr{\"o}nlund",
booktitle = "Electronic Government",

}

van Deursen, AJAM 2007, Where to go in the near future: diverging perspectives on online public service delivery. in MA Wimmer, J Scholl & Å Grönlund (eds), Electronic Government. Lecture notes in computer science, vol. 4654, Springer, Berlin, pp. 269-280, 6th International Conference on Electronic Government, EGOV 2007, Regensburg, Germany, 3/09/07. https://doi.org/10.1007/978-3-540-74444-3_13

Where to go in the near future: diverging perspectives on online public service delivery. / van Deursen, Alexander Johannes Aloysius Maria.

Electronic Government. ed. / Maria A. Wimmer; Jochen Scholl; Åke Grönlund. Berlin : Springer, 2007. p. 269-280 (Lecture notes in computer science; Vol. 4654).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

TY - GEN

T1 - Where to go in the near future: diverging perspectives on online public service delivery

AU - van Deursen, Alexander Johannes Aloysius Maria

PY - 2007/9/3

Y1 - 2007/9/3

N2 - Although the electronic government is under heavy development, a clear vision doesn’t seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens’ desires. Opinions about channel approaches and ‘trigger services’ appeared to vary. Furthermore, the respondents didn’t agree on the number of contact moments between citizen and government, had different opinions about digital skills, pled for various designs of the electronic government and placed the responsibility for electronic service delivery in different hands. Conclusion is that there is a lack of concepts on how to do things. Everybody talks about eGovernment, but all have different interpretations.

AB - Although the electronic government is under heavy development, a clear vision doesn’t seem to exist. In this study 20 interviews among leaders in the field of e-government in the Netherlands resulted in different perspectives on the future of electronic public service delivery. The interviews revealed different objectives and interpretations of the presuppositions regarding citizens’ desires. Opinions about channel approaches and ‘trigger services’ appeared to vary. Furthermore, the respondents didn’t agree on the number of contact moments between citizen and government, had different opinions about digital skills, pled for various designs of the electronic government and placed the responsibility for electronic service delivery in different hands. Conclusion is that there is a lack of concepts on how to do things. Everybody talks about eGovernment, but all have different interpretations.

KW - METIS-244438

KW - IR-59781

U2 - 10.1007/978-3-540-74444-3_13

DO - 10.1007/978-3-540-74444-3_13

M3 - Conference contribution

SN - 0302-9743

T3 - Lecture notes in computer science

SP - 269

EP - 280

BT - Electronic Government

A2 - Wimmer, Maria A.

A2 - Scholl, Jochen

A2 - Grönlund, Åke

PB - Springer

CY - Berlin

ER -

van Deursen AJAM. Where to go in the near future: diverging perspectives on online public service delivery. In Wimmer MA, Scholl J, Grönlund Å, editors, Electronic Government. Berlin: Springer. 2007. p. 269-280. (Lecture notes in computer science). https://doi.org/10.1007/978-3-540-74444-3_13