@conference{82c2eee6ee8d4166b4629cd3e8fadd2f,
title = "Whose inclusion : consequences of e - grievance redressal systems use in India and Europe : powerpoint",
author = "Gianluca Miscione and Javier Martinez and K. Pfeffer",
year = "2011",
language = "English",
pages = "s1--s22",
note = "National Seminar NWO-WTRO : Utilizing spatial information infrastructures in urban governance networks to tackle deprivations in urban India, New Delhi, 24-25 February 2011 ; Conference date: 24-02-2011 Through 25-02-2011",
}