Why Do They Refuse to Use My Robot? Reasons for Non-Use Derived from a Long-Term Home Study

Maartje De Graaf, Somaya Ben Allouch, Jan Van Dijk

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28 Citations (Scopus)
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Abstract

Research on why people refuse or abandon the use of technology in general, and robots specifically, is still scarce. Consequently, the academic understanding of people's underlying reasons for non-use remains weak. Thus, vital information about the design of these robots including their acceptance and refusal or abandonment by its users is needed. We placed 70 autonomous robots within people's homes for a period of six months and collected reasons for refusal and abandonment through questionnaires and interviews. Based on our findings, the challenge for robot designers is to create robots that are enjoyable and easy to use to capture users in the short-term, and functionally-relevant to keep those users in the longer-term. Understanding the thoughts and motives behind non-use may help to identify obstacles for acceptance, and therefore enable developers to better adapt technological designs to the benefit of the users.

Original languageEnglish
Title of host publicationHRI 2017 - Proceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
PublisherIEEE Computer Society
Pages224-233
Number of pages10
VolumePart F127194
ISBN (Electronic)9781450343367
DOIs
Publication statusPublished - 6 Mar 2017
Event12th ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017: Smart Interaction - Vienna, Austria
Duration: 6 Mar 20179 Mar 2017
Conference number: 12
http://humanrobotinteraction.org/2017/

Conference

Conference12th ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017
Abbreviated titleHRI
CountryAustria
CityVienna
Period6/03/179/03/17
Internet address

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Keywords

  • discontinuance
  • domestic environment
  • domestic robots
  • long-term use
  • non-use
  • rejection
  • resistance
  • technology acceptance

Cite this

De Graaf, M., Ben Allouch, S., & Van Dijk, J. (2017). Why Do They Refuse to Use My Robot? Reasons for Non-Use Derived from a Long-Term Home Study. In HRI 2017 - Proceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction (Vol. Part F127194, pp. 224-233). IEEE Computer Society. https://doi.org/10.1145/2909824.3020236