Why E-government usage lags behind: explaining the gap between potential and actual usage of electronic public services in the Netherlands

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Abstract

Most of the EU-15 countries illustrate a gap between potential usage and actual usage of electronic public services. Using a model of four successive kinds of access to digital technologies a number of explanations are sought. They are tested in the case of current Dutch electronic governmental service usage. Motivational access indicates that there is a part of the Dutch population that doesn’t have sufficient motivation for using computers and the Internet. It also appears that even in the Netherlands, a top country regarding Internet and broadband connections, physical access cannot be taken for granted. Insufficient digital skills produce serious problems as well. But the most striking facts are found in the context of usage access. Here we have observed a lack of user orientation in Dutch e-government services. It appears that the Dutch government doesn’t know what citizens want, how they use ICT en what the consequences for citizens are.
Original languageEnglish
Title of host publicationElectronic government: 5th International Conference, EGOV 2006, Kraków, Poland, September 4-8, 2006
Place of PublicationBerlin, Germany
PublisherSpringer
Pages269-280
ISBN (Print)9783540376866
DOIs
Publication statusPublished - 4 Sep 2006
Event5th International Conference on Electronic Government, EGOV 2006 - Kraków, Poland
Duration: 4 Sep 20068 Sep 2006
Conference number: 5

Publication series

NameLecture notes in computer science
PublisherSpringer
Volume4084
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference5th International Conference on Electronic Government, EGOV 2006
Abbreviated titleEGOV
CountryPoland
CityKraków
Period4/09/068/09/06

Keywords

  • IR-59810
  • METIS-233330

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    van Deursen, A. J. A. M., van Dijk, J. A. G. M., & Ebbers, W. E. (2006). Why E-government usage lags behind: explaining the gap between potential and actual usage of electronic public services in the Netherlands. In Electronic government: 5th International Conference, EGOV 2006, Kraków, Poland, September 4-8, 2006 (pp. 269-280). (Lecture notes in computer science; Vol. 4084). Berlin, Germany: Springer. https://doi.org/10.1007/11823100_24