Work values and behaviors of middle managers in lean organizations: What does it take to sustain lean?

Desirée H. van Dun, Jeff Hicks, Celeste P.M. Wilderom, A.J.P. van Lieshout

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    Abstract

    Although many firms have adopted Lean, values and behaviors for effectively sustaining Lean lack specification. Our research aimed to capture values and behaviors of highly effective Dutch middle managers in Lean firms. We had nineteen consultants of a Dutch consulting firm specialized in Lean identify Lean values and behaviors as well as names of highly effective Lean middle managers. We then interviewed, surveyed these so-selected six managers and their related managers, and video-observed four of them. As their key values they consider ‘honesty’ and ‘participation/teamwork.’ Their self-reported main behaviors are
    ‘actively listening to a person’s concerns’ and ‘building trust.’ From the objectively videoanalysed regular meetings we coded indeed mainly: ‘active listening.’ Clearly, our study addresses a new relevant organization-behavioral niche.
    Original languageEnglish
    Number of pages8
    Publication statusPublished - 22 Jun 2008
    Event11th Biannual Conference of the International Society for the Study of Work and Organizational Values 2008 - Singapore, Singapore
    Duration: 22 Jun 200825 Jun 2008
    Conference number: 11

    Conference

    Conference11th Biannual Conference of the International Society for the Study of Work and Organizational Values 2008
    Abbreviated titleISSWOV 2008
    CountrySingapore
    CitySingapore
    Period22/06/0825/06/08

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