Workflow Management in Electronic Commerce

P.W.P.J. Grefen

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    1 Citation (Scopus)
    68 Downloads (Pure)


    In electronic commerce scenarios, effectiveness and efficiency of business process execution are of paramount importance for business success. Even more than in traditional commerce scenarios, they determine the chances of survival of organizations in fast moving, highly competitive electronic markets. To obtain the required levels of effectiveness and efficiency, well-structured automated business process support is required. For typical business-to-consumer (B2C) electronic commerce, process support is usually of an intra-organizational nature. For business-to-business (B2B) electronic commerce, however, process support across organizational boundaries is often required as the basis for virtual enterprises.
    Original languageEnglish
    Title of host publicationConceptual modeling - ER 2002
    Subtitle of host publicationproceedings of the 21st Conference, Tampere, Finland, October 7-11, 2002
    EditorsS. Spaccapietra, S.T. March, Y. Kambayashi
    Place of PublicationBerlin/Heidelberg
    Number of pages2
    ISBN (Print)978-3-540-44277-6
    Publication statusPublished - Sep 2002
    Event21th International Conference on Conceptual Modeling, ER 2002 - Tampere, Finland
    Duration: 7 Oct 200211 Oct 2002
    Conference number: 21

    Publication series

    NameLecture Notes in Computer Science
    ISSN (Print)0302-9743


    Conference21th International Conference on Conceptual Modeling, ER 2002
    Abbreviated titleER


    • SCS-Services
    • EWI-10517
    • IR-38355
    • METIS-210139

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  • Cite this

    Grefen, P. W. P. J. (2002). Workflow Management in Electronic Commerce. In S. Spaccapietra, S. T. March, & Y. Kambayashi (Eds.), Conceptual modeling - ER 2002: proceedings of the 21st Conference, Tampere, Finland, October 7-11, 2002 (pp. 13-14). (Lecture Notes in Computer Science; Vol. 2503). Berlin/Heidelberg: Springer.