Workflow management versus case handling: results from a controlled software experiment

Bela Mutschler, Barbara Weber, Manfred Reichert

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    49 Citations (Scopus)
    1 Downloads (Pure)


    Business Process Management (BPM) technology has become an important instrument for improving process performance. When considering its use, however, enterprises typically have to rely on vendor promises or qualitative reports. What is still missing and what is also demanded by IT decision makers are quantitative evaluations based on empirical and experimental research. This paper picks up this demand and illustrates how experimental research can be applied in the BPM field. The conducted experiment compares efforts for implementing a sample business process either based on standard workflow technology or on a case handling system. We motivate and describe the experiment design, discuss threats for the validity of experiment results (as well as risk mitigations), and present experiment results. In general, more experimental research is needed in order to obtain more valid data on the various aspects and effects of BPM technology and tools.
    Original languageEnglish
    Title of host publicationSAC '08
    Subtitle of host publicationThe 2008 ACM Symposium on Applied Computing, Fortaleza, Ceara, Brazil - March 16-20, 2008
    Place of PublicationNew York, NY
    PublisherACM Press
    Number of pages8
    ISBN (Print)978-1-59593-753-7
    Publication statusPublished - 16 Mar 2008
    Event23rd Annual ACM Symposium on Applied Computing, SAC 2008 - Fortaleza, Brazil
    Duration: 16 Mar 200820 Mar 2008
    Conference number: 23


    Conference23rd Annual ACM Symposium on Applied Computing, SAC 2008
    Abbreviated titleSAC
    Internet address


    • SCS-Services
    • CR-H.4
    • n/a OA procedure


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