TY - JOUR
T1 - Working and learning with electronic performance support systems
T2 - An effectiveness study
AU - Bastiaens, Theo J.
AU - Nijhof, Wim J.
AU - Streumer, Jan
AU - Abma, Harmen J.
PY - 1997
Y1 - 1997
N2 - In this study the effectiveness of electronic performance support systems (EPSS) is reported. Some of the expected advantages of EPSS, such as an increase in productivity and improved learning are evaluated with insurance agents using laptop computers. Theoretical statements, research design and hypotheses are presented. The conclusion is that EPSS was cheaper than classroom training and had some benefits for learners, but did not produce the expected benefit of an increase in productivity.
AB - In this study the effectiveness of electronic performance support systems (EPSS) is reported. Some of the expected advantages of EPSS, such as an increase in productivity and improved learning are evaluated with insurance agents using laptop computers. Theoretical statements, research design and hypotheses are presented. The conclusion is that EPSS was cheaper than classroom training and had some benefits for learners, but did not produce the expected benefit of an increase in productivity.
U2 - 10.1111/1468-2419.00007
DO - 10.1111/1468-2419.00007
M3 - Article
SN - 0968-4875
VL - 5
SP - 10
EP - 19
JO - Training for quality
JF - Training for quality
IS - 1
ER -