Worlds Apart: Exclusion-processes in DDS

Els Rommes

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

    4 Citations (Scopus)
    4 Downloads (Pure)


    More and more interfaces are designed for ‘everybody’, instead of with a specific user-group in mind. In practice, most of them are still used by the ‘typical Internet-user’, the highly educated, white young male with extensive computer and Internet-experience. Amsterdam-based digital city DDS is no exception to this rule. In this article, the interface of DDS is studied with the help of ten first-time users with a more diverse background. Did they face any barriers in using DDS? And what kind of work did they need to perform to use the interface? This study shows that the most serious problems the first-time users faced were not caused by a lack of skill, but by the different technological frame they had. Thus, a script-analysis with the help of ‘outsiders’ seems to be an effective way to uncover some exclusion-processes of a digital city.
    Original languageEnglish
    Title of host publicationDigital Cities II; computational and Sociological Approaches
    EditorsMakoto Tanabe, Peter van der Besselaar, Toru Ishida
    Place of PublicationBerlin, Heidelberg
    ISBN (Electronic)978-3-540-45636-0
    ISBN (Print)978-3-540-43963-9
    Publication statusPublished - 2002
    Event2nd Kyoto Workshop on Digital Cities 2001 - Kyoto, Japan
    Duration: 18 Oct 200120 Oct 2001
    Conference number: 2

    Publication series

    NameLecture Notes in Computer Science
    ISSN (Print)0302-9743


    Conference2nd Kyoto Workshop on Digital Cities 2001
    Abbreviated titleDigital Cities II


    • Potential user
    • Public transportation
    • Time user
    • Diverse background
    • Technical object


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